Current answer
TOPdesk SaaS Status page experienced a minor incident: Internal Major PHP Vulnerability. ServiceAlert observed recovery on Oct 22, 2026.
Official TOPdesk SaaS Status page status page Current TOPdesk SaaS Status page status
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Incident Lifecycle
Affected Components
Functionality malfunction
Incident Timeline
Investigating
PHP vulnerabilities
As reported earlier regarding the two critical vulnerabilities in PHP, none of the TOPdesk product uses PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for your environment.
Some of our external websites do employ PHP however. Therefore, we've decided to temporarily take the following websites offline, until the fix is implemented:
- www.topdesk.com
- careers.topdesk.com
- marketplace.topdesk.com
Your my.topdesk access will remain unaffected.
If your organization uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
As reported earlier regarding the two critical vulnerabilities in PHP, none of the TOPdesk product uses PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for your environment.
Some of our external websites do employ PHP however. Therefore, we've decided to temporarily take the following websites offline, until the fix is implemented:
- www.topdesk.com
- careers.topdesk.com
- marketplace.topdesk.com
Your my.topdesk access will remain unaffected.
If your organization uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
Oct 21, 2026 at 1:34 PM UTC
Investigating
TOPdesk unaffected by PHP vulnerabilities
Following reports of two critical vulnerabilities in PHP, we want to reassure you that TOPdesk does not use PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for TOPdesk.
If your organisation uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 5632.
Following reports of two critical vulnerabilities in PHP, we want to reassure you that TOPdesk does not use PHP. These vulnerabilities therefore do not affect the TOPdesk application, and no action is required for TOPdesk.
If your organisation uses PHP in other applications or custom integrations, please follow the PHP security guidance for those systems.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 10 5632.
Oct 21, 2026 at 1:31 PM UTC
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