Daily provider-status observations and published incident history for Sinch.
Component incident
Sinch has an active component incident; no global outage is indicated. Verified .
Official provider source.
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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292)
A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.
identified
A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.
identified
Ticket Number: MNOC-65291
Services: SMSx, MM4
Description:
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access: (remove if not applicable)
Report Manager Statistics : (remove if not applicable)
Incident Start Date & Time (GMT) : September 17, 06:45 UTC
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-09-16 03:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
The issue has been identified and we are working with the operator to fix the issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Cambodia - Smart Axiata
Incident Start Time: 2026-09-15 16:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Bolivia - Tigo
Incident Start Time: 2026-09-12 20:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bouygues Telecom - France.
Incident Start Time: 2026-09-12 19:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
SMPP - USRedhot XML (mBlox)SMPP - CAENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
identified
The issue has been identified and a fix is being implemented.
investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 site.
To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue.
Affected Site: US1
Recommended Redundant Site: US7
Incident Start Time: 2026-09-09 04:13 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.
We are currently observing delivery issues in Italy - Poste Mobile
Incident Start Time: 2026-09-08 20:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-09-07 23:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Romania.
Incident Start Time: 2026-09-07 14:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
US1 & US7 - Site Degradation
minorSource not attested
Last archived state: resolved
View archived record details
SMPP - USRedhot XML (mBlox)ENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
monitoring
Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.
Incident Restoration Time: 2026-08-24 10:55 UTC
If you have any questions, please contact support@sinch.com.
investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 and US7 sites.
Incident Start Time: 2026-08-24 10:00 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.
Affected Site: US1, US7, REST API US, Legacy APIs US
If you have any questions, please contact support@sinch.com.
Delivery Issue Bulgaria - Vivacom
minorSource not attested
Last archived state: resolved
View archived record details
SMS - EMEA
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bulgaria - Vivacom
Incident Start Time: 2026-08-22 14:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Philippines - Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
SMS - APAC
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-08-21 07:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.
The issue is affecting both EU and APAC environments.
Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.
We are actively investigating and will provide further updates as more information becomes available.
Delivery Issue - United Kingdom - Lycamobile UK
minorSource not attested
Last archived state: resolved
View archived record details
SMS - EMEA
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile UK
Incident Start Time: 2026-08-18 09:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue French Guiana - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in French Guiana - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Martinique - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Martinique - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Guadeloupe - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Guadeloupe - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - REST API - US
minorSource not attested
Last archived state: resolved
View archived record details
REST - US
monitoring
We are no longer observing any further issues affecting this service.
Our teams continue to closely monitor the service while the investigation is ongoing.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Delivery Issue - United Kingdom - O2 UK
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in United Kingdom - O2
Incident Start Time: 2026-08-14 09:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
