Daily provider-status observations and published incident history for Sinch.
Component incident
Sinch has an active component incident; no global outage is indicated. Verified .
Official provider source.
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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Service Degradation - Conversation API WhatsApp - BR
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing.
Affected endpoint: fax.api.sinch.com
We appreciate your patience and apologize for any inconvenience.
We are continuing to investigate this issue and will provide further updates as more information becomes available.
investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service.
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Spain
Incident Start Time: 2026-09-02 08:40 UTC
Impact: Delayed MO's/Missing MO's
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Kuwait - Ooredoo
Incident Start Time: 2026-08-28 19:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-08-27 20:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - Verification - Okta integration
We are currently observing issues with our Verification services for clients using Okta integrations.
Incident Start Time: 2026-08-27 00:20 UTC
Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
US1 & US7 - Site Degradation
minorSource not attested
Last archived state: resolved
View archived record details
SMPP - USRedhot XML (mBlox)ENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
monitoring
Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.
Incident Restoration Time: 2026-08-24 10:55 UTC
If you have any questions, please contact support@sinch.com.
investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 and US7 sites.
Incident Start Time: 2026-08-24 10:00 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.
Affected Site: US1, US7, REST API US, Legacy APIs US
If you have any questions, please contact support@sinch.com.
Delivery Issue Bulgaria - Vivacom
minorSource not attested
Last archived state: resolved
View archived record details
SMS - EMEA
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bulgaria - Vivacom
Incident Start Time: 2026-08-22 14:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Philippines - Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
SMS - APAC
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-08-21 07:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.
The issue is affecting both EU and APAC environments.
Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.
We are actively investigating and will provide further updates as more information becomes available.
Delivery Issue - United Kingdom - Lycamobile UK
minorSource not attested
Last archived state: resolved
View archived record details
SMS - EMEA
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile UK
Incident Start Time: 2026-08-18 09:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue French Guiana - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in French Guiana - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Martinique - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Martinique - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Guadeloupe - Free Caraibe
minorSource not attested
Last archived state: resolved
View archived record details
SMS - LATAM
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Guadeloupe - Free Caraibe
Incident Start Time: 2026-08-17 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - REST API - US
minorSource not attested
Last archived state: resolved
View archived record details
REST - US
monitoring
We are no longer observing any further issues affecting this service.
Our teams continue to closely monitor the service while the investigation is ongoing.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Delivery Issue - United Kingdom - O2 UK
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in United Kingdom - O2
Incident Start Time: 2026-08-14 09:36 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
