Sinch Outage History

Uptime record, past incidents, and downtime history for Sinch.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
April 2026	0%	10	10
March 2026	6.5%	31	29
February 2026	5.3%	19	18

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 60 Days)

Feb 10 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026

Delivery Issue Mexico - AT&T

minor

Started: Apr 9, 10:38 PM

investigating

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-04-09 22:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 9, 10:38 PM

Service Degradation – Verification – Global

minor

Started: Apr 8, 3:18 PM

investigating

We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally. Incident Start Time: 2026-04-08 13:00 UTC Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint. We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.

Apr 8, 3:18 PM

Delivery Issue Spain - DigiMobile

minor

Started: Apr 8, 9:34 AM

investigating

We are currently observing delivery issues in Spain - DigiMobile Incident Start Time: 2026-04-08 07:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 8, 9:34 AM

Delivery Issue Mexico - AT&T

minor

Started: Apr 8, 8:29 AM

investigating

We are continuing to investigate this issue.

Apr 8, 10:24 AM

investigating

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-04-08 07:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 8, 8:29 AM

DI SMS 365 (iSMS) | Operator Services | Delay in delivery | MNOC-63780

minor

Started: Apr 7, 2:25 AM

investigating

Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident St...

Apr 7, 2:25 AM

Delivery Issue Philippines - Globe Telecom

minor

Started: Apr 3, 8:43 PM

investigating

We are continuing to investigate this issue.

Apr 3, 10:14 PM

investigating

We are currently observing delivery issues in Philippines - Globe Telecom Incident Start Time: 2026-04-03 18:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 3, 8:43 PM

Delivery Issue France - Orange

minor

Started: Apr 2, 10:19 AM

investigating

We are currently observing delivery issues in France - Orange Incident Start Time: 2026-04-02 10:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 2, 10:19 AM

Delivery Issue Brazil - Claro

minor

Started: Apr 1, 2:35 PM

investigating

We are continuing to investigate this issue.

Apr 1, 7:11 PM

investigating

We are continuing to investigate this issue.

Apr 1, 4:09 PM

investigating

We are currently observing delivery issues in Delivery Issue Brazil - Claro Incident Start Time: 2026-04-01 13:30 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Apr 1, 2:35 PM

Service Outage - Sinch Engage Classic

critical

Started: Apr 1, 10:55 AM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 1, 11:14 AM

investigating

We are currently experiencing a complete outage of the Sinch Engage Classic system. The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. We will provide further updates as more information becomes available.

Apr 1, 10:55 AM

March 2026

Delivery Issue US & CA - Minor Networks

minor

Started: Mar 31, 9:34 AM

investigating

We are currently observing delivery issues in US & CA - Minor networks. Incident Start Time: 2026-03-31 09:07 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 31, 9:34 AM

Delivery Issue Chile - Claro

minor

Started: Mar 31, 9:21 AM

monitoring

Traffic has been restored towards this destination. We are currently seeing no issues but will keep close monitoring on the issue.

Mar 31, 9:49 AM

investigating

We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-03-31 06:57 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 31, 9:21 AM

Delivery Issue Mexico - AT&T

minor

Started: Mar 31, 8:12 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 31, 8:44 AM

investigating

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-03-31 07:46 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 31, 8:12 AM

Delivery Issue Mexico - AT&T

minor

Started: Mar 31, 6:37 AM

investigating

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-03-31 06:21 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 31, 6:37 AM

Delivery Issue United States and Canada - Toll Free

minor

Started: Mar 29, 12:27 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 29, 1:46 AM

investigating

We are currently observing delivery issues for Toll Free Numbers towards US & CA. Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 29, 12:27 AM

Delivery Issue United States - T-Mobile

minor

Started: Mar 29, 12:22 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 29, 1:46 AM

investigating

We are currently observing delivery issues in United States - T-Mobile Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 29, 12:22 AM

Delivery Issue Brazil - Algar Telecom

minor

Started: Mar 27, 5:29 PM

investigating

We are currently observing delivery issues in Brazil - Algar Telecom. Incident Start Time: 2026-03-27 15:35 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 27, 5:29 PM

Delivery Issue Netherlands - Odido

minor

Started: Mar 26, 11:26 AM

investigating

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-03-26 10:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 26, 11:26 AM

Delivery Issue Sweden - Tele2Comviq

minor

Started: Mar 26, 10:27 AM

investigating

We are currently observing delivery issues in Sweden - Tele2Comviq Incident Start Time: 2026-03-26 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 26, 10:27 AM

Service Degradation - Customer Dashboard

minor

Started: Mar 25, 5:41 PM

investigating

Dear Client, We are currently experiencing an issue affecting number purchases and provisioning (including North American Porting) on our customer dashboard, Dashboard.sinch.com. Incident Start Time: 2026-03-25 16:15 UTC Our teams are actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Mar 25, 5:41 PM

Delivery Issue Mexico - AT&T

minor

Started: Mar 25, 7:03 AM

monitoring

We can observe that performance is restored. Incident Restoration Time: 2026-03-25 07:06 UTC We will continue to monitor for any further disturbances.

Mar 25, 7:15 AM

investigating

We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-03-25 06:36 UTC Impact: Delayed or Failed MT's/Delayed or Failed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 25, 7:03 AM

Service Disruption Notice – US Test Short Code 10907

minor

Started: Mar 24, 5:01 PM

investigating

We are continuing to investigate this issue.

Apr 6, 10:02 AM

investigating

We are continuing to investigate this issue.

Apr 5, 9:20 AM

investigating

We are continuing to investigate this issue.

Apr 3, 2:33 PM

investigating

We are continuing to investigate this issue.

Apr 2, 7:13 AM

investigating

We are continuing to investigate this issue.

Apr 1, 6:46 AM

investigating

We are continuing to investigate this issue.

Mar 31, 5:38 AM

investigating

We are continuing to investigate this issue.

Mar 29, 8:19 PM

investigating

We are continuing to investigate this issue.

Mar 28, 7:02 PM

investigating

We are continuing to investigate this issue.

Mar 27, 6:27 PM

investigating

We are continuing to investigate this issue.

Mar 26, 5:35 PM

investigating

We are continuing to investigate this issue.

Mar 25, 2:10 PM

investigating

We are continuing to investigate this issue.

Mar 25, 5:11 AM

investigating

We are continuing to investigate this issue.

Mar 25, 12:33 AM

investigating

We are continuing to investigate this issue.

Mar 24, 9:58 PM

investigating

Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our supp...

Mar 24, 5:01 PM

Service Disruption – Sinch Engage

minor

Started: Mar 24, 4:51 PM

investigating

We are continuing to investigate this issue.

Mar 24, 6:07 PM

investigating

Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full serv...

Mar 24, 4:51 PM

Delivery Issue Philippines - Globe Telecom

minor

Started: Mar 24, 12:29 PM

investigating

We are currently observing delivery issues in Philippines - Globe Telecom Incident Start Time: 2026-03-24 12:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 24, 12:29 PM

Delivery Issue US & CA - Minor Networks

minor

Started: Mar 24, 9:18 AM

monitoring

We can observe that performance is restored. Incident Restoration Time: 2026-03-24 09:28 UTC We will continue to monitor for any further disturbances.

Mar 24, 9:32 AM

investigating

We are currently observing delivery issues in US & CA - Minor networks. Incident Start Time: 2026-03-24 09:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 24, 9:18 AM

Delivery Issue Canada - Sasktel

minor

Started: Mar 24, 6:42 AM

monitoring

We can observe that performance is restored. Incident Restoration Time: 2026-03-24 07:43 UTC We will continue to monitor for any further disturbances.

Mar 24, 8:10 AM

investigating

We are currently observing delivery issues in Canada - Sasktel Incident Start Time: 2026-03-24 06:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 24, 6:42 AM

Delivery Issue Colombia - Telefonica

minor

Started: Mar 19, 5:01 PM

investigating

We are continuing to investigate this issue.

Mar 19, 11:00 PM

investigating

We are continuing to investigate this issue.

Mar 19, 7:11 PM

investigating

We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-03-19 06:35 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Mar 19, 5:01 PM

Delivery Issue France - Bouygues Telecom

minor

Started: Mar 19, 7:03 AM

investigating

We are currently observing delivery issues in France - Bouygues Telecom. Incident Start Time: 2026-03-19 05:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 19, 7:03 AM

US7 site - Degradation

minor

Started: Mar 18, 9:52 PM

monitoring

We are continuing to monitor for any further issues.

Mar 19, 5:07 AM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 19, 2:46 AM

investigating

Dear Client, We are currently experiencing a performance degradation on our US7 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue. Affected Site: US7 Recommended Redundant Site: US1 Alternative Endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, ...

Mar 18, 9:52 PM

Delivery Issue USA - Minor Networks

minor

Started: Mar 17, 8:35 AM

investigating

We are currently observing delivery issues in USA - Minor Networks. Incident Start Time: 2026-03-17 08:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 17, 8:35 AM

Delivery Issue Brazil - Algar Telecom

minor

Started: Mar 16, 5:39 AM

investigating

We are continuing to investigate this issue.

Mar 16, 2:42 PM

investigating

We are continuing to investigate this issue.

Mar 16, 10:01 AM

investigating

We are continuing to investigate this issue.

Mar 16, 7:00 AM

investigating

We are currently observing delivery issues in Brazil - Algar Telecom. Incident Start Time: 2026-03-16 04:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 16, 5:39 AM

Delivery Issue Netherlands - Odido

minor

Started: Mar 15, 3:04 PM

investigating

We are currently observing delivery issues in Netherlands - Odido. Incident Start Time: 2026-03-15 14:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 15, 3:04 PM

Chatlayer Service Disruption

critical

Started: Mar 15, 12:25 PM

monitoring

A fix has been implemented and we are monitoring the results. Restoration Time: 2026-03-15 13:00 UTC

Mar 15, 1:09 PM

investigating

We are continuing to investigate this issue.

Mar 15, 12:33 PM

investigating

We are currently experiencing a service disruption where old messages are regenerated without end user interaction. We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share. Incident Start Time: 2026-03-15 8:00 UTC Impact: Old conversations appearing as new in the History panel

Mar 15, 12:25 PM

Delivery Issue Philippines - Globe Telecom

minor

Started: Mar 13, 8:02 PM

investigating

We are continuing to investigate this issue.

Mar 13, 9:33 PM

investigating

We are currently observing delivery issues in Philippines - Globe Telecom. Incident Start Time: 2026-03-13 19:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 13, 8:02 PM

Service Degradation - Customer Dashboard - Message Search

minor

Started: Mar 13, 12:30 PM

investigating

We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com Our engineering team is working to restore full functionality as soon as possible. Incident Start Time: 2026-03-13 10:50 UTC For any inquiries, please contact support@sinch.com.

Mar 13, 12:30 PM

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63473

minor

Started: Mar 12, 1:10 PM

monitoring

Dear Clients, We are writing to inform you that queues have been cleared and traffic is back to normal. We will continue to monitor and update on further improvements.

Mar 12, 1:55 PM

investigating

Ticket Number :: MNOC-63473 Services:: DI SMS 365 - SMSx Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential d...

Mar 12, 1:10 PM

Delivery Issue Isle of Man - Manx Telecom

minor

Started: Mar 12, 12:17 PM

investigating

We are currently observing delivery issues in Isle of Man - Manx Telecom. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 12, 12:17 PM

Delivery Issue Italy - Plintron

minor

Started: Mar 12, 11:25 AM

investigating

We are currently observing delivery issues in Italy - Plintron. Incident Start Time: 2026-03-12 10:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Mar 12, 11:25 AM

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63424

minor

Started: Mar 7, 7:14 PM

monitoring

A fix has been implemented and we are monitoring the results.

Mar 8, 1:07 AM

investigating

We are still continuing to investigate this issue. We will provide update as more information becomes available.

Mar 7, 10:32 PM

investigating

We are continuing to investigate this issue.

Mar 7, 8:20 PM

investigating

Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.

Mar 7, 8:09 PM

investigating

Ticket Number :: MNOC-63424 Services:: DI MMS 365 - SMSx Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential d...

Mar 7, 7:14 PM

View live status for Sinch Browse all services