Sinch Outage History
Uptime record, past incidents, and downtime history for Sinch.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 0% | 9 | 9 |
| June 2026 | 6.7% | 30 | 28 |
| May 2026 | 19.4% | 31 | 25 |
| April 2026 | 0% | 21 | 21 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Delivery Issue Mayotte - Orange Mayotte
Started: Jul 9, 8:56 AM
investigating
We are continuing to investigate this issue.
Jul 9, 10:06 AM
investigating
We are currently observing delivery issues in Mayotte - Orange Mayotte.
Incident Start Time: 2026-07-09 08:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 9, 8:56 AM
Delivery Issue Reunion - Orange Reunion
Started: Jul 9, 8:54 AM
investigating
We are continuing to investigate this issue.
Jul 9, 10:07 AM
investigating
We are currently observing delivery issues in Reunion - Orange Reunion.
Incident Start Time: 2026-07-09 08:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 9, 8:54 AM
Delivery Issue Australia - Telstra
Started: Jul 7, 11:19 PM
investigating
We are continuing to investigate this issue.
Jul 8, 3:21 PM
investigating
We are continuing to investigate this issue.
Jul 8, 6:13 AM
investigating
Telstra continues to investigate this issue.
Jul 8, 1:34 AM
investigating
Telstra continues to investigate this issue.
Jul 8, 1:13 AM
investigating
We are currently observing delivery issues in Australia - Telstra
Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions
Incident Start Time: 2026-07-07 21:22 UTC
Next update: 2026-07-08 00:22 UTC
We will update as soon as we have more information.
Jul 7, 11:19 PM
Delivery Issue Germany - 1&1
Started: Jul 6, 10:47 PM
investigating
We are currently observing delivery issues in Germany - 1&1
Incident Start Time: 2026-07-06 22:02 UTC
Impact: Failed/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 6, 10:47 PM
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64657
Started: Jul 6, 9:35 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 6, 11:17 PM
identified
Engineering continues to work on this issue. A secondary queueing period was observed between 21:49-22:22 GMT and has recovered with messages processing normally at this time.
Jul 6, 10:43 PM
identified
Ticket Number: MNOC-64657
Services: SMSx
Description:
We observed queues related to MO, MT and DLR traffic within our SMSx platform.
Few customers may have observed a potential delay in delivery for MO, MT and DLR traffic on 06 July, 2026 between 19:20 - 20:35 GMT.
Our technical teams are actively working on the root cause and are monitoring for stability. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impa...
Jul 6, 9:35 PM
V-SMS performance degradation for United Arab Emirates
Started: Jul 6, 3:11 PM
investigating
We are currently observing performance degradation for our V-SMS service towards the United Arab Emirates.
The matter is currently being investigated with our supplier.
Impact: Clients may experience failed or delayed V-SMS traffic to the United Arab Emirates.
Clients may experience issues logging in to dashboard.sinch.com from the United Arab Emirates.
We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out t...
Jul 6, 3:11 PM
Delivery Issue United Kingdom - Lycamobile
Started: Jul 4, 12:35 PM
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile.
Incident Start Time: 2026-07-04 11:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 4, 12:35 PM
Delivery Issue United Kingdom - Lycamobile
Started: Jul 3, 11:22 PM
investigating
We are continuing to investigate this issue.
Jul 4, 3:25 AM
investigating
We are continuing to investigate this issue.
Jul 4, 1:13 AM
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-07-03 20:56 UTC
Impact: Failed/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 3, 11:22 PM
Delivery Issue Reunion - Orange Reunion
Started: Jul 3, 7:22 AM
investigating
We are continuing to investigate this issue.
Jul 3, 9:11 AM
investigating
We are currently observing delivery issues in Reunion - Orange Reunion.
Incident Start Time: 2026-07-03 06:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 3, 7:22 AM
Delivery Issue Mayotte - Orange Mayotte
Started: Jul 3, 7:18 AM
investigating
We are continuing to investigate this issue.
Jul 3, 9:11 AM
investigating
We are currently observing delivery issues in Mayotte - Orange Mayotte.
Incident Start Time: 2026-07-03 06:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 3, 7:18 AM
Delivery Issue France - Orange
Started: Jul 3, 2:34 AM
investigating
We are continuing to investigate this issue.
Jul 3, 7:07 AM
investigating
We are continuing to investigate this issue.
Jul 3, 4:14 AM
investigating
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-07-03 01:51 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts/Failed delivery
We will update as soon as we have more information.
Jul 3, 2:34 AM
Delivery Issue United Kingdom - Lycamobile
Started: Jul 3, 1:44 AM
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile.
Incident Start Time: 2026-07-03 01:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts/Failed delivery
We will update as soon as we have more information.
Jul 3, 1:44 AM
Delivery Issue Netherlands - Odido
Started: Jul 2, 2:48 PM
investigating
We are continuing to investigate this issue.
Jul 6, 8:16 AM
investigating
We are continuing to investigate this issue.
Jul 5, 7:22 AM
investigating
We are continuing to investigate this issue.
Jul 4, 6:43 AM
investigating
We are continuing to investigate this issue.
Jul 3, 5:29 AM
investigating
We are continuing to investigate this issue.
Jul 2, 8:19 PM
investigating
We are continuing to investigate this issue.
Jul 2, 4:07 PM
investigating
We are continuing to investigate this issue.
Jul 2, 4:06 PM
investigating
We are currently observing MO delivery issues in Netherlands - Odido due to SMSC issues on the operator's end.
Incident Start Time: 2026-07-01 10:20 UTC
Impact: Delayed/Missing MO's.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 2, 2:48 PM
Delivery Issue Dominican Republic - Altice
Started: Jul 2, 8:13 AM
investigating
We are continuing to investigate this issue.
Jul 2, 5:06 PM
investigating
We are continuing to investigate this issue.
Jul 2, 12:46 PM
investigating
We are continuing to investigate this issue.
Jul 2, 10:09 AM
investigating
We are currently observing delivery issues in Dominican Republic - Altice.
Incident Start Time: 2026-07-02 05:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jul 2, 8:13 AM
Delivery Issue Denmark - Nuuday
Started: Jul 2, 1:14 AM
investigating
We are currently observing delivery issues in Denmark - Nuuday.
Incident Start Time: 2026-07-01 20:29 UTC
Impact: Failed/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jul 2, 1:14 AM
June 2026
Delivery Issue Mexico - AT&T Mexico
Started: Jun 29, 11:14 PM
investigating
We are currently observing delivery issues towards Mexico - AT&T Mexico.
Incident Start Time: 2026-06-29 22:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 29, 11:14 PM
Delivery Issue Paraguay - Tigo
Started: Jun 29, 7:31 PM
investigating
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-06-29 18:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 29, 7:31 PM
Delivery Issue United Kingdom - Vodafone
Started: Jun 29, 11:08 AM
investigating
We are continuing to investigate this issue.
Jun 29, 12:58 PM
investigating
We are currently observing delivery issues in United Kingdom - Vodafone
Incident Start Time: 2026-06-29 10:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 29, 11:08 AM
Delivery Issue United Kingdom - Lycamobile
Started: Jun 29, 10:24 AM
investigating
We are continuing to investigate this issue.
Jun 29, 8:13 PM
investigating
We are continuing to investigate this issue.
Jun 29, 2:51 PM
investigating
We are continuing to investigate this issue.
Jun 29, 12:17 PM
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-06-29 09:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 29, 10:24 AM
Sinch Engage Classic – WhatsApp Messaging Disruption
Started: Jun 29, 7:44 AM
monitoring
The issue affecting WhatsApp messaging has been resolved, and we are seeing traffic return to normal. We are currently monitoring the system closely to ensure everything remains stable. Thank you for your patience while we worked through this.
Jun 29, 9:13 AM
identified
We have identified the cause of the disruption affecting WhatsApp messaging. Our team is actively working on the resolution in coordination with our external partner to restore full functionality. We are monitoring the progress closely and will provide another update as soon as the service is back to normal.
Jun 29, 8:26 AM
investigating
We are currently looking into a disruption affecting WhatsApp messaging within Sinch Engage Classic. At the moment, both incoming and outgoing messages may not be processed as expected for some customers. Our team is actively working to resolve the issue, and we will share updates here as soon as we have more information.
Jun 29, 7:44 AM
Delivery Issue United Kingdom - Lycamobile
Started: Jun 28, 3:47 PM
investigating
We are continuing to investigate this issue.
Jun 29, 1:18 AM
investigating
We are continuing to investigate this issue.
Jun 28, 8:01 PM
investigating
We are continuing to investigate this issue.
Jun 28, 5:04 PM
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile.
Incident Start Time: 2026-06-28 15:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 28, 3:47 PM
Delivery Issue Mayotte - Orange Mayotte
Started: Jun 27, 2:52 PM
investigating
We are continuing to investigate this issue.
Jun 30, 1:29 PM
investigating
We are continuing to investigate this issue.
Jun 29, 11:57 AM
investigating
We are continuing to investigate this issue.
Jun 28, 10:01 AM
investigating
We are continuing to investigate this issue.
Jun 28, 1:24 AM
investigating
We are continuing to investigate this issue.
Jun 27, 7:36 PM
investigating
We are continuing to investigate this issue.
Jun 27, 4:33 PM
investigating
We are currently observing delivery issues in Orange Mayotte - Mayotte
Incident Start Time: 2026-06-26 21:56 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 27, 2:52 PM
Delivery Issue Reunion - Orange
Started: Jun 27, 4:41 AM
investigating
We are continuing to investigate this issue.
Jun 30, 12:31 AM
investigating
We are continuing to investigate this issue.
Jun 28, 11:10 PM
investigating
We are continuing to investigate this issue.
Jun 27, 10:58 PM
investigating
We are continuing to investigate this issue.
Jun 27, 2:16 PM
investigating
We are continuing to investigate this issue.
Jun 27, 9:02 AM
investigating
We are continuing to investigate this issue.
Jun 27, 6:06 AM
investigating
We are currently observing delivery issues in Reunion - Orange
Incident Start Time: 2026-06-26 21:48 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 27, 4:41 AM
Customer Dashboard - Conversation API
Started: Jun 26, 11:58 AM
identified
The issue has been identified and a fix is being implemented.
Jun 26, 3:02 PM
investigating
We are currently facing a degradation on our customer dashboard affecting Conversation API users.
Users may experience issues with their apps after resetting channel credentials.
Our engineers are currently working on resolving the issue.
Jun 26, 11:58 AM
Delivery Issue Malaysia - TuneTalk
Started: Jun 26, 4:49 AM
investigating
We are continuing to investigate this issue.
Jun 26, 8:53 AM
investigating
We are continuing to investigate this issue.
Jun 26, 6:02 AM
investigating
We are currently observing delivery issues towards TuneTalk Malaysia.
Incident Start Time: 2026-06-26 03:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 26, 4:49 AM
Delivery Issue Italy - Wind
Started: Jun 25, 11:02 PM
investigating
We are continuing to investigate this issue.
Jun 26, 2:01 AM
investigating
We are currently observing delivery issues in Italy - Wind
Incident Start Time: 2026-06-25 22:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 25, 11:02 PM
Delivery Issue United States - AT&T - MMS
Started: Jun 25, 10:39 PM
investigating
We are continuing to investigate this issue.
Jun 26, 12:12 AM
investigating
We are currently observing delivery issues in United States - AT&T.
Incident Start Time: 2026-06-25 14:00 UTC
Impact: Customers may experience issues such as delayed MMS delivery.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 25, 10:39 PM
Service Degredation - XMS - US
Started: Jun 25, 9:29 PM
monitoring
We are continuing to monitor for any further issues.
Jun 26, 4:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 26, 12:39 AM
investigating
We are continuing to investigate this issue.
Jun 25, 11:23 PM
investigating
Dear Client,
We are currently experiencing a service degradation affecting XMS in the US.
Incident Start Time: 2026-06-25 15:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Jun 25, 9:29 PM
Delivery Issue Norway - Ported Numbers
Started: Jun 23, 2:46 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 3:31 PM
investigating
We are currently observing delivery issues towards ported numbers in Norway.
Impact: Failed MT's towards ported numbers
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 23, 2:46 PM
Site US5 - Network Disturbance
Started: Jun 23, 8:39 AM
monitoring
We are continuing to monitor for any further issues.
Jun 24, 4:38 AM
monitoring
We are continuing to monitor for any further issues.
Jun 23, 7:23 PM
monitoring
We are continuing to monitor for any further issues.
Jun 23, 12:16 PM
monitoring
A fix has been implemented and we are monitoring the results.
Start Time: 2026-06-23 08:03 UTC
Restoration Time: 2026-06-23 08:50 UTC
Jun 23, 8:55 AM
investigating
We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating.
Impact: Clients may experience delayed or failed MT/MO traffic for the following countries:
Mexico
Chile
Bolivia
Paraguay
Colombia
Argentine
The same may be experienced towards minor networks in the USA.
We will provide updates on this page. For any inquiries, please contact us at support@sinch.com.
Jun 23, 8:39 AM
Delivery Issue Israel - CG Networks
Started: Jun 23, 6:33 AM
investigating
We are continuing to investigate this issue.
Jun 23, 8:10 AM
investigating
We are currently observing delivery issues in Israel - CG Networks
Incident Start Time: 2026-06-23 05:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 23, 6:33 AM
Delivery Issue Brazil - SurfTelecom
Started: Jun 22, 4:07 PM
investigating
We are continuing to investigate this issue.
Jun 22, 6:28 PM
investigating
We are currently observing delivery issues in Brazil - SurfTelecom
Incident Start Time: 2026-06-22 14:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 22, 4:07 PM
Delivery Issue Brazil - Algar Telecom
Started: Jun 22, 3:38 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-06-22 03:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 22, 3:38 AM
Delivery Issue Peru - Bitel
Started: Jun 20, 1:35 AM
investigating
We are continuing to investigate this issue.
Jun 20, 3:04 AM
investigating
We are currently observing delivery issues in Bitel Peru
Incident Start Time: 2026-06-19 05:00 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 20, 1:35 AM
Delivery Issue Norway - Telia
Started: Jun 19, 1:28 PM
investigating
We are continuing to investigate this issue.
Jun 19, 3:18 PM
investigating
We are currently observing delivery issues in Norway - Telia
Incident Start Time: 2026-06-19 10:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 19, 1:28 PM
Delivery Issue Costa Rica - I.C.E
Started: Jun 19, 2:43 AM
investigating
We are currently observing delivery issues in Costa Rica - I.C.E.
Incident Start Time: 2026-06-19 02:16 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 19, 2:43 AM
Landing page latency
Started: Jun 17, 8:53 AM
monitoring
Service back to normal, paused campaigns are sending again. Monitoring is starting.
Jun 17, 9:15 AM
identified
The issue has been identified and a fix is being implemented.
Jun 17, 8:54 AM
investigating
Landing pages are not available for recipients up to 2 h after sending
Actions have been taken, latency is reducing.
Jun 17, 8:53 AM
Delivery Issue United Kingdom - Vodafone
Started: Jun 16, 6:04 PM
investigating
We are continuing to investigate this issue.
Jun 16, 8:13 PM
investigating
We are currently observing delivery issues in United Kingdom - Vodafone.
Incident Start Time: 2026-06-16 17:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 16, 6:04 PM
Delivery Issue Sweden - Tre
Started: Jun 15, 9:48 PM
investigating
We are currently observing delivery issues in Sweden - Tre
Incident Start Time: 2026-06-15 21:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 15, 9:48 PM
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64474
Started: Jun 14, 11:11 PM
identified
The issue has been identified and a fix is being implemented.
Jun 15, 12:49 AM
investigating
Ticket Number :: MNOC-64474
Services:: DI SMS 365 (SMSx)
Description ::
Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : ...
Jun 14, 11:11 PM
Meta Social Messaging Service Disruption (WhatsApp, Messenger & Instagram)
Started: Jun 12, 3:06 PM
investigating
Meta is currently experiencing a major service disruption affecting several services, including WhatsApp, Messenger and Instagram. Meta has confirmed high disruptions impacting the WhatsApp Cloud API and their engineering teams are actively investigating the issue.
Users may experience message delivery delays, API failures, connection issues, or temporary service unavailability.
Please also refer to the official Meta Status Page for the latest updates:
https://metastatus.com/
We are monit...
Jun 12, 3:06 PM
Delivery Issue Guernsey - Sure Guernsey
Started: Jun 12, 8:39 AM
investigating
We are continuing to investigate this issue.
Jun 12, 10:05 AM
investigating
We are currently observing delivery issues in Guernsey - Sure Guernsey
Incident Start Time: 2026-06-12 07:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 12, 8:39 AM
Delivery Issue Jersey - Jersey Airtel
Started: Jun 12, 8:38 AM
investigating
We are continuing to investigate this issue.
Jun 12, 10:05 AM
investigating
We are currently observing delivery issues in Jersey - Jersey Airtel
Incident Start Time: 2026-06-12 07:49 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 12, 8:38 AM
Delivery Issue Chile - Claro
Started: Jun 12, 5:22 AM
investigating
We are continuing to investigate this issue.
Jun 12, 7:32 AM
investigating
We are currently observing delivery issues in Chile - Claro
Incident Start Time: 2026-06-12 04:45 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 12, 5:22 AM
Delivery Issue Paraguay - Tigo
Started: Jun 12, 4:34 AM
investigating
We are continuing to investigate this issue.
Jun 12, 3:34 PM
investigating
We are continuing to investigate this issue.
Jun 12, 10:05 AM
investigating
We are continuing to investigate this issue.
Jun 12, 6:32 AM
investigating
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-06-12 03:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 12, 4:34 AM
Delivery Issue Tigo - Guatemala
Started: Jun 11, 2:37 AM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-11 02:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 11, 2:37 AM
Delivery Issue 1&1 - Germany
Started: Jun 10, 10:32 PM
investigating
We are currently observing delivery issues in Germany - 1&1
Incident Start Time: 2026-06-10 21:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 10, 10:32 PM
Customer Dashboard - Conversation API - Analytics Degradation
Started: Jun 10, 12:56 PM
identified
We are continuing to work on a fix for this issue.
Jul 7, 11:58 PM
identified
We are continuing to work on a fix for this issue.
Jul 6, 9:22 PM
identified
We are continuing to work on a fix for this issue.
Jul 5, 7:27 PM
identified
We are continuing to work on a fix for this issue.
Jul 4, 5:44 PM
identified
We are continuing to work on a fix for this issue.
Jul 3, 1:53 PM
identified
We are continuing to work on a fix for this issue.
Jul 2, 12:46 PM
identified
We are continuing to work on a fix for this issue.
Jul 1, 12:29 PM
identified
The issue has been identified and a fix is being implemented.
Jun 30, 7:43 AM
investigating
We are continuing to investigate this issue.
Jun 29, 1:43 PM
investigating
We are continuing to investigate this issue.
Jun 28, 1:32 PM
investigating
We are continuing to investigate this issue.
Jun 27, 10:09 AM
investigating
We are continuing to investigate this issue.
Jun 26, 9:59 AM
investigating
We are continuing to investigate this issue.
Jun 25, 8:44 AM
investigating
We are continuing to investigate this issue.
Jun 24, 6:10 AM
investigating
We are continuing to investigate this issue.
Jun 23, 5:59 AM
investigating
We are continuing to investigate this issue.
Jun 22, 5:11 AM
investigating
We are continuing to investigate this issue.
Jun 21, 4:09 AM
investigating
We are continuing to investigate this issue.
Jun 19, 11:41 PM
investigating
We are continuing to investigate this issue.
Jun 18, 10:19 PM
investigating
We are continuing to investigate this issue.
Jun 17, 7:05 PM
investigating
We are continuing to investigate this issue.
Jun 16, 6:13 PM
investigating
We are continuing to investigate this issue.
Jun 15, 5:14 PM
investigating
We are continuing to investigate this issue.
Jun 14, 4:20 PM
investigating
We are continuing to investigate this issue.
Jun 13, 4:15 PM
investigating
We are continuing to investigate this issue.
Jun 12, 3:35 PM
investigating
We are continuing to investigate this issue.
Jun 11, 2:15 PM
investigating
We are continuing to investigate this issue.
Jun 11, 5:15 AM
investigating
We are continuing to investigate this issue.
Jun 10, 6:18 PM
investigating
We are continuing to investigate this issue.
Jun 10, 2:09 PM
investigating
We are currently facing a service degradation on dashboard analytics for a subset of Conversation API traffic sent.
Impact: Customers may notice an inaccurate status for a subset of Conversation API messages
For any inquiries, please contact support@sinch.com.
Jun 10, 12:56 PM
Delivery Issue Italy - Plintron
Started: Jun 10, 9:49 AM
investigating
We are continuing to investigate this issue.
Jun 10, 11:36 AM
investigating
We are currently observing delivery issues in Italy - Plintron
Incident Start Time: 2026-06-10 08:43 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 10, 9:49 AM
Delivery Issue Italy - Vodafone Italy
Started: Jun 10, 9:47 AM
investigating
We are currently observing delivery issues in Italy - Vodafone Italy
Incident Start Time: 2026-06-10 08:43 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 10, 9:47 AM
Delivery Issue Italy - Vodafone
Started: Jun 9, 11:51 PM
investigating
We are currently observing delivery issues in Italy - Vodafone.
Incident Start Time: 2026-06-09 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 9, 11:51 PM
Delivery Issue Colombia - Claro
Started: Jun 9, 9:23 PM
investigating
We are continuing to investigate this issue.
Jun 9, 11:02 PM
investigating
We are currently observing delivery issues in Delivery Issue Colombia - Claro
Incident Start Time: 2026-06-09 20:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 9, 9:23 PM
Landing Page connectivity
Started: Jun 9, 9:11 AM
investigating
We have identified the issue and deployed a change.
We are currently monitoring the platform.
Jun 9, 9:33 AM
investigating
We have observed a degradation of connectivity on our Landing Page
Jun 9, 9:11 AM
Delivery Issue Netherlands - Odido
Started: Jun 8, 10:00 AM
investigating
We are continuing to investigate this issue.
Jun 8, 4:08 PM
investigating
We are continuing to investigate this issue.
Jun 8, 1:37 PM
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-06-08 07:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 8, 10:00 AM
Delivery Issue Netherlands - Odido
Started: Jun 8, 6:06 AM
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-06-08 05:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 8, 6:06 AM
Delivery Issue Brazil - Algar Telecom
Started: Jun 8, 3:59 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-06-08 03:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 8, 3:59 AM
Delivery Issue Angola - Africell
Started: Jun 5, 12:48 PM
investigating
We are currently observing delivery issues towards Angola - Africell.
Incident Start Time: 2026-06-05 12:29 UTC
Impact: Delayed MT's/Delayed MO's/Late delivery receipts
We will update as soon as we have more information.
Jun 5, 12:48 PM
Sinch Elastic SIP Trunking - Incident - duplicate call records
Started: Jun 4, 5:05 PM
investigating
We are continuing to investigate this issue.
Jun 5, 7:04 AM
investigating
Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
Jun 4, 5:05 PM
Delivery Issue United States - Verizon
Started: Jun 4, 3:29 PM
investigating
We are currently observing delivery issues in United States - Verizon
Incident Start Time: 2026-06-04 14:53 UTC
Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 4, 3:29 PM
Delivery Issue Guatemala - Tigo
Started: Jun 4, 5:25 AM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-04 04:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 4, 5:25 AM
Sinch Engage - platform Degradation
Started: Jun 3, 9:23 PM
investigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable.
Impact: New Message Screen is currently degraded.
Incident Start Time: 2026-06-03 20:30 UTC
We are actively investigating and will provide further updates as more information becomes available.
Jun 3, 9:23 PM
Delivery Issue Guatemala - Tigo
Started: Jun 2, 7:30 AM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-02 07:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Jun 2, 7:30 AM
Delivery Issue Claro - Colombia
Started: Jun 1, 6:04 PM
investigating
We are continuing to investigate this issue.
Jun 2, 9:14 AM
investigating
We are continuing to investigate this issue.
Jun 2, 4:52 AM
investigating
We are continuing to investigate this issue.
Jun 1, 8:04 PM
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 17:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 1, 6:04 PM
Delivery Issue Claro - Colombia
Started: Jun 1, 3:14 PM
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 13:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Jun 1, 3:14 PM
May 2026
Delivery Issue Brazil - Algar Telecom
Started: May 31, 2:14 PM
investigating
We are continuing to investigate this issue.
May 31, 11:43 PM
investigating
We are continuing to investigate this issue.
May 31, 6:47 PM
investigating
We are continuing to investigate this issue.
May 31, 4:02 PM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-31 13:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 31, 2:14 PM
Delivery Issue Brazil - Algar Telecom
Started: May 31, 5:18 AM
investigating
We are continuing to investigate this issue.
May 31, 9:10 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-31 04:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 31, 5:18 AM
Delivery Issue Mexico - Telefonica
Started: May 29, 8:48 PM
investigating
We are currently observing delivery issues in Mexico - Telefonica
Incident Start Time: 2026-05-29 20:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 29, 8:48 PM
Delivery Issue Canada - Fibernetics
Started: May 28, 5:15 PM
investigating
We are currently observing delivery issues in Canada - Fibernetics
Incident Start Time: 2026-05-28 16:18 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 28, 5:15 PM
Delivery Issue Congo (DRC) - Africell
Started: May 28, 12:45 PM
investigating
We are currently observing delivery issues in Congo (DRC) - Africell
Incident Start Time: 2026-05-28 12:24 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 28, 12:45 PM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64315
Started: May 28, 7:45 AM
monitoring
Dear Clients,
A fix has been implemented, and we are actively monitoring the results to ensure system stability.
May 28, 9:42 AM
investigating
Ticket Number :: MNOC-64315
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
...
May 28, 7:45 AM
Delivery Issue Brazil - Algar Telecom
Started: May 27, 8:55 AM
investigating
We are continuing to investigate this issue.
May 27, 10:12 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-27 05:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 27, 8:55 AM
Delivery issue Reunion - Orange
Started: May 27, 6:49 AM
investigating
We are currently observing delivery issues in Delivery Issue Reunion - Orange
Incident Start Time: 2026-05-27 06:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 27, 6:49 AM
Delivery Issue Brazil - Claro
Started: May 27, 5:21 AM
investigating
We are continuing to investigate this issue.
May 27, 9:25 AM
investigating
We are continuing to investigate this issue.
May 27, 6:56 AM
investigating
We are currently observing delivery issues in Delivery Issue Brazil - Claro
Incident Start Time: 2026-05-27 03:45 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 27, 5:21 AM
Delivery Issue Mexico - AT&T
Started: May 26, 4:09 AM
investigating
We are continuing to investigate this issue.
May 26, 6:18 AM
investigating
We are currently observing delivery issues towards Mexico - AT&T
Incident Start Time: 2026-05-26 03:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 26, 4:09 AM
Delivery Issue Malaysia - Celcom
Started: May 25, 8:42 AM
investigating
We are continuing to investigate this issue.
May 25, 10:33 AM
investigating
We are currently observing delivery issues towards Malaysia - Celcom
Incident Start Time: 2026-05-25 07:31 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 25, 8:42 AM
Delivery Issue Netherlands - Odido
Started: May 25, 8:40 AM
investigating
We are currently observing delivery issues towards Odido - Netherlands
Incident Start Time: 2026-05-25 06:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 25, 8:40 AM
Delivery Issue Colombia - Claro
Started: May 22, 4:44 PM
investigating
We are continuing to investigate this issue.
May 22, 5:53 PM
investigating
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-22 11:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 22, 4:44 PM
Sinch Voice API and SIP Trunk Calling - Service Interruption
Started: May 21, 4:57 PM
monitoring
Sinch experienced a brief interruption in voice calls that originate both via API and SIP.
Incident Start Time: 2026-05-21 14:30 UTC
Incident Restoration Time: 2026-05-21 15:45 UTC
Please note all services have been restored at this time.
If you experience further issues or need additional information, please reach out to us at support@sinch.com.
May 21, 4:57 PM
Delivery Issue Brazil - TIM Brazil
Started: May 21, 1:27 PM
investigating
We are continuing to investigate this issue.
May 21, 3:07 PM
investigating
We are currently observing delivery issues in TIM Brazil
Incident Start Time: 2026-05-15 12:54 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 21, 1:27 PM
Delivery Issue Peru - Nextel
Started: May 20, 5:37 PM
investigating
We are continuing to investigate this issue.
May 20, 7:59 PM
investigating
We are continuing to investigate this issue.
May 20, 6:41 PM
investigating
We are currently observing delivery issues in Peru - Nextel
Incident Start Time: 2026-05-20 16:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 20, 5:37 PM
Delivery Issue Norway - Ice
Started: May 20, 7:41 AM
investigating
We are currently observing delivery issues in Norway - Ice
Incident Start Time: 2026-05-18 22:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 20, 7:41 AM
Delivery Issue Mexico - AT&T
Started: May 20, 5:38 AM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-05-20 05:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 20, 5:38 AM
Delivery Issue France - Orange
Started: May 19, 11:35 PM
investigating
We are continuing to investigate this issue.
May 20, 1:04 AM
investigating
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-05-19 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 19, 11:35 PM
Delivery Issue Brazil - Vivo
Started: May 19, 5:20 PM
investigating
We are continuing to investigate this issue.
May 19, 9:13 PM
investigating
We are continuing to investigate this issue.
May 19, 6:22 PM
investigating
We are currently observing delivery issues in Brazil - Vivo
Incident Start Time: 2026-05-19 15:58 UTC
Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 19, 5:20 PM
Delivery Issue - Canada - ISP Telecom
Started: May 19, 10:05 AM
investigating
We are currently observing delivery issues towards Canada - ISP Telecom
Incident Start Time: 2026-05-19 09:39 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 19, 10:05 AM
Delivery Issue Brazil - Algar Telecom
Started: May 19, 7:04 AM
investigating
We are continuing to investigate this issue.
May 19, 8:30 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-05-19 03:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 19, 7:04 AM
Delivery Issue Denmark - 3
Started: May 19, 5:19 AM
investigating
We are continuing to investigate this issue.
May 19, 7:18 AM
investigating
We are currently observing delivery issues in Denmark - 3
Incident Start Time: 2026-05-19 04:47 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 19, 5:19 AM
Delivery Issue Colombia - Claro
Started: May 16, 2:38 PM
investigating
We are continuing to investigate this issue.
May 16, 3:40 PM
investigating
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-16 13:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 16, 2:38 PM
Delivery Issue Mexico - AT&T
Started: May 14, 10:35 PM
investigating
We are currently observing delivery issues in Mexico - AT&T.
Incident Start Time: 2026-05-14 20:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 14, 10:35 PM
Delivery Issue United States - AT&T - MMS
Started: May 14, 5:27 PM
investigating
We are currently observing delivery issues in United States - AT&T.
Impact: Customers may experience issues such as delayed or failed MMS delivery.
Incident Start Time: 2026-05-14 16:47 UTC
We are actively investigating and will provide further updates as more information becomes available.
For any inquiries, please contact us at support@sinch.com.
May 14, 5:27 PM
Delivery Issue United Kingdom - Lebara
Started: May 14, 10:21 AM
investigating
We are continuing to investigate this issue.
May 14, 12:24 PM
investigating
We are currently observing delivery issues in United Kingdom - Lebara
Incident Start Time: 2026-05-14 10:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 14, 10:21 AM
Delivery Issue Mexico - AT&T
Started: May 13, 7:01 PM
investigating
We are currently observing delivery issues in Mexico - AT&T.
Incident Start Time: 2026-05-13 18:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 13, 7:01 PM
Platform Degradation - MMS US
Started: May 12, 6:19 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 12, 7:00 PM
investigating
We are currently experiencing a platform degradation impacting MMS services in US
Impact: Customers may experience delays in MMS delivery.
We are actively investigating and will provide further updates as more information becomes available.
For any inquiries, please contact us at support@sinch.com.
May 12, 6:19 PM
Delivery issues Vodafone - Germany
Started: May 12, 1:56 AM
monitoring
Traffic has been restored and we are monitoring until it stabilizes.
May 12, 3:14 AM
investigating
We are currently observing delivery issues in Germany - Vodafone
Incident Start Time: 2026-05-11 23:49 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 12, 1:56 AM
Delivery Issue Djibouti - Evatis
Started: May 11, 5:50 PM
investigating
We are continuing to investigate this issue.
May 12, 2:04 AM
investigating
We are continuing to investigate this issue.
May 11, 9:51 PM
investigating
We are continuing to investigate this issue.
May 11, 7:11 PM
investigating
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-05-11 17:15 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 11, 5:50 PM
Delivery Issue United States - AT&T
Started: May 7, 4:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 7, 9:52 PM
investigating
We are continuing to investigate this issue.
May 7, 7:04 PM
investigating
We are currently observing delivery issues towards United States - AT&T
Estimated Incident Start Time: 2026-05-06 14:00 UTC
Impact: Delayed delivery for concatenated 10DLC MT messages submitted towards AT&T US.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 7, 4:58 PM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64100
Started: May 7, 1:12 PM
investigating
Ticket Number :: MNOC-64100
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
...
May 7, 1:12 PM
Conversation & REST APIs - Delivery Receipt Issue
Started: May 6, 2:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 4:22 PM
investigating
We are currently experiencing an issue with our Conversation and REST APIs.
Incident Start Time: 2026-05-05 07:00 UTC
Impact: A subset of Delivery Receipts for concatenated messages will receive an unknown state if submitted via the Conversation or REST APIs.
We will provide ongoing updates on this page. For any inquiries, please contact us at support@sinch.com.
May 6, 2:33 PM
Delivery Issue Guatemala - Tigo
Started: May 6, 10:57 AM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-05-06 09:20 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 6, 10:57 AM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64082
Started: May 6, 9:36 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 10:09 AM
investigating
Ticket Number :: MNOC-64082
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
...
May 6, 9:36 AM
Delivery Issue Guatemala - Tigo
Started: May 5, 10:42 PM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-05-05 22:20 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 5, 10:42 PM
Delivery Issue Finland - Elisa and Telia
Started: May 5, 8:07 AM
investigating
We are currently observing delivery issues in Finland - Elisa and Telia.
Incident Start Time: 2026-05-05 07:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
May 5, 8:07 AM
Delivery Issue Mexico - AT&T
Started: May 5, 12:37 AM
investigating
We are currently observing delivery issues in Mexico - AT&T.
Incident Start Time: 2026-05-05 00:09 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 5, 12:37 AM
Delivery issues Guatemala - Tigo
Started: May 4, 2:06 AM
investigating
We are continuing to investigate this issue.
May 4, 3:37 AM
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-05-04 01:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
May 4, 2:06 AM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64038
Started: May 2, 10:38 AM
investigating
Ticket Number :: MNOC-64038
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
...
May 2, 10:38 AM
April 2026
Delivery Issue US - AT&T
Started: Apr 30, 5:18 PM
investigating
We are continuing to investigate this issue.
Apr 30, 9:41 PM
investigating
We are continuing to investigate this issue.
Apr 30, 6:48 PM
investigating
We are currently observing delivery issues in US - AT&T
Incident Start Time: 2026-04-29 19:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 30, 5:18 PM
Delivery Issue Reunion - Orange
Started: Apr 30, 3:34 AM
investigating
We are continuing to investigate this issue.
Apr 30, 4:42 AM
investigating
We are currently observing delivery issues in Reunion - Orange
Incident Start Time: 2026-04-29 22:58 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 30, 3:34 AM
Delivery Issue Costa Rica - Telefonica
Started: Apr 29, 4:29 AM
investigating
We are continuing to investigate this issue.
Apr 29, 12:08 PM
investigating
We are continuing to investigate this issue.
Apr 29, 7:56 AM
investigating
We are continuing to investigate this issue.
Apr 29, 5:54 AM
investigating
We are currently observing delivery issues in Costa Rica - Telefonica.
Incident Start Time: 2026-04-29 02:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 29, 4:29 AM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR || MNOC-63975
Started: Apr 27, 12:29 PM
investigating
Ticket Number :: MNOC-63975
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information b...
Apr 27, 12:29 PM
Delivery issue - Telia Sweden
Started: Apr 24, 8:47 AM
investigating
We are currently observing delivery issues in Sweden - Telia.
Incident Start Time: 2026-04-24 08:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 24, 8:47 AM
Delivery issue - Telia Norway
Started: Apr 24, 8:47 AM
investigating
We are currently observing delivery issues in Norway - Telia.
Incident Start Time: 2026-04-24 08:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 24, 8:47 AM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO/MT Messages | TT#MNOC-63953
Started: Apr 23, 5:54 PM
investigating
We are continuing to investigate this issue.
We will update once more information is available.
Apr 23, 10:39 PM
investigating
We are continuing to investigate this issue.
Apr 23, 6:02 PM
investigating
Ticket Number :: MNOC-63953
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Sta...
Apr 23, 5:54 PM
Delivery Issue Mexico - AT&T
Started: Apr 23, 4:28 PM
investigating
We are currently observing delivery issues in Mexico - AT&T.
Incident Start Time: 2026-04-23 15:45 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 23, 4:28 PM
Delivery Issue Uruguay - Antel
Started: Apr 23, 2:24 PM
investigating
We are continuing to investigate this issue.
Apr 23, 4:01 PM
investigating
We are currently observing delivery issues in Uruguay - Antel.
Incident Start Time: 2026-04-23 13:35 UTC
Impact: Delayed or Failed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 23, 2:24 PM
Delivery Issue O2 - UK
Started: Apr 23, 12:07 PM
investigating
We are currently observing delivery issues O2 - UK
Incident Start Time: 2026-04-23 11:16 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 23, 12:07 PM
Degradation - EU3 Endpoint
Started: Apr 22, 10:30 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 11:00 PM
investigating
We are currently experiencing a performance degradation issues on our EU3 endpoint.
To minimize impact, clients are advised to temporarily connect to the designated redundant EU1 endpoint for the duration of this issue.
Clients can connect to our EU1 SMSC with the below FQDNs.
Alternative Endpoints:
eu1.smpp.api.sinch.com
eu1.httpsms.api.sinch.com
eu1.httplookup.api.sinch.com
Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any ...
Apr 22, 10:30 PM
Conversation API SMS Channel - US region outage
Started: Apr 22, 2:43 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 2:55 PM
investigating
We are currently experiencing issues with Conversation API SMS channel in the US region.
Incident Start Time: 2026-04-22 13:20 UTC
Impact: SMS requests routed via the conversation API in the US region might be rejected or throttled.
Apr 22, 2:43 PM
Chatlayer - US region outage
Started: Apr 22, 2:17 PM
monitoring
Services are now restored and we continue doing sanity checks to make sure everything is working as expected.
Incident Restoration Time: 2025-04-22 19:10 UTC
Apr 22, 7:37 PM
investigating
We are continuing to investigate this issue.
Apr 22, 5:06 PM
investigating
We are continuing to investigate this issue.
Apr 22, 3:26 PM
investigating
We are currently experiencing issues with Chatlayer in the US region.
Incident Start Time: 2026-04-22 13:49 UTC
Impact: Channels, Bot Engine and the Web User Interface in the US region.
Apr 22, 2:17 PM
Delivery Issue Sweden - Telia
Started: Apr 22, 8:26 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 8:47 AM
investigating
We are currently observing delivery issues Sweden - Telia
Incident Start Time: 2026-04-22 07:59 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 22, 8:26 AM
Potential latencies on SMS Delivery Stats
Started: Apr 22, 7:30 AM
monitoring
Due to high traffic, the display and downloading and of statistics may experience temporary delays. Thank you for your understanding.
Apr 22, 3:34 PM
Delivery Issue Sweden - Telia
Started: Apr 21, 3:26 PM
investigating
We are currently observing delivery issues in Sweden - Telia
Incident Start Time: 2026-04-21 15:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 21, 3:26 PM
Customer Support - Ticketing System
Started: Apr 21, 3:11 PM
investigating
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Apr 21, 3:11 PM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR || MNOC-63913
Started: Apr 20, 10:20 AM
investigating
Ticket Number :: MNOC-63913
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring systems have detected an issue that may be causing delays in the delivery of MO (Mobile Originated), MT (Mobile Terminated), and DLR (Delivery Report) traffic. We are currently investigating it with the highest priority.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information b...
Apr 20, 10:20 AM
WhatsApps sending through API
Started: Apr 20, 10:03 AM
identified
We are continuing to work ona fix to this issue, it'll be deployed this afternoon.
Apr 21, 9:49 AM
identified
The issue has been identified and a fix is being implemented.
Apr 20, 1:44 PM
investigating
WhatsApps sendings through web application is working.
Apr 20, 10:08 AM
investigating
Sending WhatsApps messages through API is not working since we do not provide requirement fields to identify WhatsApps Template.
Apr 20, 10:03 AM
Delivery Issue United States - AT&T
Started: Apr 18, 1:51 AM
investigating
We are continuing to investigate this issue.
Apr 18, 4:46 AM
investigating
We are continuing to investigate this issue.
Apr 18, 2:34 AM
investigating
We are currently observing delivery issues in United States - AT&T
Incident Start Time: 2026-04-18 01:25 UTC
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 18, 1:51 AM
Delivery Issue Cuba - Cubacel
Started: Apr 18, 1:20 AM
investigating
We are continuing to investigate this issue.
Apr 18, 10:40 AM
investigating
We are continuing to investigate this issue.
Apr 18, 6:39 AM
investigating
We are continuing to investigate this issue.
Apr 18, 3:07 AM
investigating
We are currently observing delivery issues in Cuba - Cubacel
Incident Start Time: 2026-04-18 00:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 18, 1:20 AM
Service Disruption - Sinch Engage - Social Campaigns Creation Failure
Started: Apr 17, 9:30 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 12:06 PM
investigating
We are continuing to investigate this issue.
Apr 17, 11:08 AM
investigating
We are currently investigating an issue affecting Sinch Engage Social Campaigns where users may be unable to create new campaigns from the Social Messaging - All Campaigns section.
Impact: Clicking the Create button may result in no action, and campaign creation is currently impacted.
We will provide further updates as more information becomes available.
Apr 17, 9:30 AM
Delivery Issue Angola - Africell
Started: Apr 17, 8:31 AM
investigating
We are currently observing delivery issues in Angola - Africell
Incident Start Time: 2026-04-17 08:12 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 17, 8:31 AM
Site US7 - Network Disturbance
Started: Apr 15, 6:21 PM
monitoring
We are continuing to monitor for any further issues.
Apr 16, 2:39 AM
monitoring
We are continuing to monitor for any further issues.
Apr 15, 10:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 8:11 PM
investigating
We are currently experiencing a network disturbance on our US7 site. Our engineers are currently investigating.
To maintain uninterrupted service, clients are advised to connect to the corresponding redundant site indicated below:
Impacted endpoints:
us7.smpp.api.sinch.com
us7.httpsms.api.sinch.com
us7.httplookup.api.sinch.com
Corresponding redundant endpoints are available:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
We will provide ongoing up...
Apr 15, 6:21 PM
Service Disruption - Sinch Engage Legacy
Started: Apr 15, 10:57 AM
identified
The issue has been identified and a fix is being implemented.
Apr 15, 12:15 PM
investigating
We are currently investigating an issue with creating message templates in Sinch Engage Legacy.
Incident Start Time: 2026-04-15 12:10 UTC
Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation.
We will provide further updates as more information becomes available.
Apr 15, 10:57 AM
Delivery Issue Costa Rica - Telefonica Costa Rica
Started: Apr 12, 3:24 AM
investigating
We are continuing to investigate this issue.
Apr 12, 5:03 AM
investigating
We are currently observing delivery issues in Costa Rica - Telefonica Costa Rica
Incident Start Time: 2026-04-12 01:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 12, 3:24 AM
Delivery Issue Colombia - Tigo
Started: Apr 11, 6:33 PM
investigating
We are currently observing delivery issues in Colombia - Tigo
Incident Start Time: 2026-04-11 18:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 11, 6:33 PM
Delivery Issue Brazil - Algar Telecom
Started: Apr 10, 2:42 PM
investigating
We are continuing to investigate this issue.
Apr 10, 9:58 PM
investigating
We are continuing to investigate this issue.
Apr 10, 6:13 PM
investigating
We are currently observing delivery issues towards Brazil - Algar Telecom
Incident Start Time: 2026-04-10 04:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information
Apr 10, 2:42 PM
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63843
Started: Apr 10, 2:26 PM
investigating
Ticket Number :: MNOC-63843
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident St...
Apr 10, 2:26 PM
Delivery Issue Mexico - AT&T
Started: Apr 9, 10:38 PM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-04-09 22:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 9, 10:38 PM
Service Degradation – Verification – Global
Started: Apr 8, 3:18 PM
investigating
We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally.
Incident Start Time: 2026-04-08 13:00 UTC
Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
Apr 8, 3:18 PM
Delivery Issue Spain - DigiMobile
Started: Apr 8, 9:34 AM
investigating
We are currently observing delivery issues in Spain - DigiMobile
Incident Start Time: 2026-04-08 07:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 8, 9:34 AM
Delivery Issue Mexico - AT&T
Started: Apr 8, 8:29 AM
investigating
We are continuing to investigate this issue.
Apr 8, 10:24 AM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-04-08 07:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 8, 8:29 AM
DI SMS 365 (iSMS) | Operator Services | Delay in delivery | MNOC-63780
Started: Apr 7, 2:25 AM
investigating
Ticket Number :: MNOC-63780
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident St...
Apr 7, 2:25 AM
Delivery Issue Philippines - Globe Telecom
Started: Apr 3, 8:43 PM
investigating
We are continuing to investigate this issue.
Apr 3, 10:14 PM
investigating
We are currently observing delivery issues in Philippines - Globe Telecom
Incident Start Time: 2026-04-03 18:41 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 3, 8:43 PM
Delivery Issue France - Orange
Started: Apr 2, 10:19 AM
investigating
We are currently observing delivery issues in France - Orange
Incident Start Time: 2026-04-02 10:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 2, 10:19 AM
Delivery Issue Brazil - Claro
Started: Apr 1, 2:35 PM
investigating
We are continuing to investigate this issue.
Apr 1, 7:11 PM
investigating
We are continuing to investigate this issue.
Apr 1, 4:09 PM
investigating
We are currently observing delivery issues in Delivery Issue Brazil - Claro
Incident Start Time: 2026-04-01 13:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Apr 1, 2:35 PM
Service Outage - Sinch Engage Classic
Started: Apr 1, 10:55 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 11:14 AM
investigating
We are currently experiencing a complete outage of the Sinch Engage Classic system.
The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible.
We will provide further updates as more information becomes available.
Apr 1, 10:55 AM
March 2026
Delivery Issue US & CA - Minor Networks
Started: Mar 31, 9:34 AM
investigating
We are currently observing delivery issues in US & CA - Minor networks.
Incident Start Time: 2026-03-31 09:07 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 31, 9:34 AM
Delivery Issue Chile - Claro
Started: Mar 31, 9:21 AM
monitoring
Traffic has been restored towards this destination. We are currently seeing no issues but will keep close monitoring on the issue.
Mar 31, 9:49 AM
investigating
We are currently observing delivery issues in Chile - Claro
Incident Start Time: 2026-03-31 06:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 31, 9:21 AM
Delivery Issue Mexico - AT&T
Started: Mar 31, 8:12 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 8:44 AM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-03-31 07:46 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 31, 8:12 AM
Delivery Issue Mexico - AT&T
Started: Mar 31, 6:37 AM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-03-31 06:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 31, 6:37 AM
Delivery Issue United States and Canada - Toll Free
Started: Mar 29, 12:27 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 29, 1:46 AM
investigating
We are currently observing delivery issues for Toll Free Numbers towards US & CA.
Incident Start Time: 2026-03-28 23:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 29, 12:27 AM
Delivery Issue United States - T-Mobile
Started: Mar 29, 12:22 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 29, 1:46 AM
investigating
We are currently observing delivery issues in United States - T-Mobile
Incident Start Time: 2026-03-28 23:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 29, 12:22 AM
Delivery Issue Brazil - Algar Telecom
Started: Mar 27, 5:29 PM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom.
Incident Start Time: 2026-03-27 15:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 27, 5:29 PM
Delivery Issue Netherlands - Odido
Started: Mar 26, 11:26 AM
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-03-26 10:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 26, 11:26 AM
Delivery Issue Sweden - Tele2Comviq
Started: Mar 26, 10:27 AM
investigating
We are currently observing delivery issues in Sweden - Tele2Comviq
Incident Start Time: 2026-03-26 10:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 26, 10:27 AM
Service Degradation - Customer Dashboard
Started: Mar 25, 5:41 PM
investigating
Dear Client,
We are currently experiencing an issue affecting number purchases and provisioning (including North American Porting) on our customer dashboard, Dashboard.sinch.com.
Incident Start Time: 2026-03-25 16:15 UTC
Our teams are actively working to resolve the issue and restore full functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Mar 25, 5:41 PM
Delivery Issue Mexico - AT&T
Started: Mar 25, 7:03 AM
monitoring
We can observe that performance is restored.
Incident Restoration Time: 2026-03-25 07:06 UTC
We will continue to monitor for any further disturbances.
Mar 25, 7:15 AM
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-03-25 06:36 UTC
Impact: Delayed or Failed MT's/Delayed or Failed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 25, 7:03 AM
Service Disruption Notice – US Test Short Code 10907
Started: Mar 24, 5:01 PM
investigating
We are continuing to investigate this issue.
Apr 6, 10:02 AM
investigating
We are continuing to investigate this issue.
Apr 5, 9:20 AM
investigating
We are continuing to investigate this issue.
Apr 3, 2:33 PM
investigating
We are continuing to investigate this issue.
Apr 2, 7:13 AM
investigating
We are continuing to investigate this issue.
Apr 1, 6:46 AM
investigating
We are continuing to investigate this issue.
Mar 31, 5:38 AM
investigating
We are continuing to investigate this issue.
Mar 29, 8:19 PM
investigating
We are continuing to investigate this issue.
Mar 28, 7:02 PM
investigating
We are continuing to investigate this issue.
Mar 27, 6:27 PM
investigating
We are continuing to investigate this issue.
Mar 26, 5:35 PM
investigating
We are continuing to investigate this issue.
Mar 25, 2:10 PM
investigating
We are continuing to investigate this issue.
Mar 25, 5:11 AM
investigating
We are continuing to investigate this issue.
Mar 25, 12:33 AM
investigating
We are continuing to investigate this issue.
Mar 24, 9:58 PM
investigating
Dear Client,
We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible.
Incident Start Time: 2026-03-23 23:29 UTC
Impact: Failed MT and MO messages associated with Short Code 10907
We will provide updates as additional information becomes available.
If you have any questions, please contact our supp...
Mar 24, 5:01 PM
Service Disruption – Sinch Engage
Started: Mar 24, 4:51 PM
investigating
We are continuing to investigate this issue.
Mar 24, 6:07 PM
investigating
Dear client,
We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM.
Impact: Some customers may experience issues sending SMS via these integrations
Our teams are actively investigating and working to restore full service as quickly as possible.
Incident Start Time: 2026-03-24 13:01 UTC
Our teams are actively investigating and working to restore full serv...
Mar 24, 4:51 PM
Delivery Issue Philippines - Globe Telecom
Started: Mar 24, 12:29 PM
investigating
We are currently observing delivery issues in Philippines - Globe Telecom
Incident Start Time: 2026-03-24 12:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 24, 12:29 PM
Delivery Issue US & CA - Minor Networks
Started: Mar 24, 9:18 AM
monitoring
We can observe that performance is restored.
Incident Restoration Time: 2026-03-24 09:28 UTC
We will continue to monitor for any further disturbances.
Mar 24, 9:32 AM
investigating
We are currently observing delivery issues in US & CA - Minor networks.
Incident Start Time: 2026-03-24 09:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 24, 9:18 AM
Delivery Issue Canada - Sasktel
Started: Mar 24, 6:42 AM
monitoring
We can observe that performance is restored.
Incident Restoration Time: 2026-03-24 07:43 UTC
We will continue to monitor for any further disturbances.
Mar 24, 8:10 AM
investigating
We are currently observing delivery issues in Canada - Sasktel
Incident Start Time: 2026-03-24 06:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 24, 6:42 AM
Delivery Issue Colombia - Telefonica
Started: Mar 19, 5:01 PM
investigating
We are continuing to investigate this issue.
Mar 19, 11:00 PM
investigating
We are continuing to investigate this issue.
Mar 19, 7:11 PM
investigating
We are currently observing delivery issues in Colombia - Telefonica
Incident Start Time: 2026-03-19 06:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Mar 19, 5:01 PM
Delivery Issue France - Bouygues Telecom
Started: Mar 19, 7:03 AM
investigating
We are currently observing delivery issues in France - Bouygues Telecom.
Incident Start Time: 2026-03-19 05:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 19, 7:03 AM
US7 site - Degradation
Started: Mar 18, 9:52 PM
monitoring
We are continuing to monitor for any further issues.
Mar 19, 5:07 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 19, 2:46 AM
investigating
Dear Client,
We are currently experiencing a performance degradation on our US7 site.
To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue.
Affected Site: US7
Recommended Redundant Site: US1
Alternative Endpoints:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, ...
Mar 18, 9:52 PM
Delivery Issue USA - Minor Networks
Started: Mar 17, 8:35 AM
investigating
We are currently observing delivery issues in USA - Minor Networks.
Incident Start Time: 2026-03-17 08:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 17, 8:35 AM
Delivery Issue Brazil - Algar Telecom
Started: Mar 16, 5:39 AM
investigating
We are continuing to investigate this issue.
Mar 16, 2:42 PM
investigating
We are continuing to investigate this issue.
Mar 16, 10:01 AM
investigating
We are continuing to investigate this issue.
Mar 16, 7:00 AM
investigating
We are currently observing delivery issues in Brazil - Algar Telecom.
Incident Start Time: 2026-03-16 04:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 16, 5:39 AM
Delivery Issue Netherlands - Odido
Started: Mar 15, 3:04 PM
investigating
We are currently observing delivery issues in Netherlands - Odido.
Incident Start Time: 2026-03-15 14:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 15, 3:04 PM
Chatlayer Service Disruption
Started: Mar 15, 12:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Restoration Time: 2026-03-15 13:00 UTC
Mar 15, 1:09 PM
investigating
We are continuing to investigate this issue.
Mar 15, 12:33 PM
investigating
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel
Mar 15, 12:25 PM
Delivery Issue Philippines - Globe Telecom
Started: Mar 13, 8:02 PM
investigating
We are continuing to investigate this issue.
Mar 13, 9:33 PM
investigating
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-03-13 19:16 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 13, 8:02 PM
Service Degradation - Customer Dashboard - Message Search
Started: Mar 13, 12:30 PM
investigating
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com
Our engineering team is working to restore full functionality as soon as possible.
Incident Start Time: 2026-03-13 10:50 UTC
For any inquiries, please contact support@sinch.com.
Mar 13, 12:30 PM
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63473
Started: Mar 12, 1:10 PM
monitoring
Dear Clients,
We are writing to inform you that queues have been cleared and traffic is back to normal.
We will continue to monitor and update on further improvements.
Mar 12, 1:55 PM
investigating
Ticket Number :: MNOC-63473
Services:: DI SMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential d...
Mar 12, 1:10 PM
Delivery Issue Isle of Man - Manx Telecom
Started: Mar 12, 12:17 PM
investigating
We are currently observing delivery issues in Isle of Man - Manx Telecom.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 12, 12:17 PM
Delivery Issue Italy - Plintron
Started: Mar 12, 11:25 AM
investigating
We are currently observing delivery issues in Italy - Plintron.
Incident Start Time: 2026-03-12 10:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Mar 12, 11:25 AM
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63424
Started: Mar 7, 7:14 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 8, 1:07 AM
investigating
We are still continuing to investigate this issue. We will provide update as more information becomes available.
Mar 7, 10:32 PM
investigating
We are continuing to investigate this issue.
Mar 7, 8:20 PM
investigating
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
Mar 7, 8:09 PM
investigating
Ticket Number :: MNOC-63424
Services:: DI MMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential d...
Mar 7, 7:14 PM