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Sage Outage History

Daily provider-status observations and published incident history for Sage.

Unknown

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0% of 76 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 0% 30 30
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Brightpearl - Partial Outage
minor Observed active window 29m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Brightpearl Brightpearl
identified
We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Core
minor Observed active window 2h 28m

View incident details and source

Started:

AutoEntry AutoEntry AutoEntry AutoEntry AutoEntry
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors. We are currently investigating the cause of these time-out errors.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
October 2026
Sage Expense Management - Partial Outage
minor Observed active window 1h 16m

View incident details and source

Started:

Sage Expense Management
identified
We identified an issue where we are not receiving transactions from American Express. We are engaged and working with American Express to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Observed active window 30h 30m

View incident details and source

Started:

Sage Intacct
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing a small subset of customers in Europe from logging in to Sage Intacct. Customers are presented with “IP address is not valid” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 27h 31m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Brightpearl
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FR - Partial Outage
minor Observed active window 2h 2m

View incident details and source

Started:

Ciel Données Mobiles for Sage 50 FR
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where Ciel Données Mobiles for Sage 50 FR customers in France are being logged out of the application. Affected customers are advised to re log in. All other product functionality is working as expected. We are investigating the cause of the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Operational
minor Observed active window 231h 6m

View incident details and source

Started:

Sage Intacct Sage Intacct Sage Intacct Sage Intacct
identified
We have identified an issue affecting some customers using the Sage Intacct sandbox environment, which may prevent certain testing activities from being completed. Our teams are actively working to restore the affected data and services. The production environment is not impacted. We will provide a further update as restoration progresses.
Sage 300 People Managed Services - Partial Outage
minor Observed active window 26h 33m

View incident details and source

Started:

Sage 300 People Managed Services
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing a small subset of customers in South Africa from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minor Observed active window 1h 54m

View incident details and source

Started:

Sage Expense Management Sage Expense Management
identified
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management CapitalOne - Partial Outage
minor Observed active window 2h 11m

View incident details and source

Started:

Sage Expense Management CapitalOne
identified
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Companies House Service (CHS) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
identified
Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.
E-Invoicing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
identified
Companies House has confirmed that their system is now available to submit filings although they will be queued at the moment, however they have not yet started to process fillings submitted since the 10th of June. For more information please visit the following <a href="https://www.gov.uk/government/organisations/companies-house/about/about-our-services#service-availability-and-planned-maintenance">link</a>.
identified
Companies House is continuing to investigate the issue. We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House. We are waiting for Companies House updates.
My Sage - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers in the UK are experiencing a variety of errors when attempting to use the service. We are currently investigating.
Sage Identity Service - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers using desktop products will need to relog in
investigating
Thank you for your patience as we work to resolve this issue.
investigating
We have identified a global issues preventing customers from accessing any product/service under Sage ID. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Invoicing
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified that customers in France are experiencing delays when trying to on-board into E-Invoicing. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Companies House Service (CHS) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have identified degraded performance impacting customers in the UK. Users are experiencing delays when processing filings, with submissions remaining stuck in a “sent” status in Companies House. We are waiting for Companies House updates.
Sage Inventory Planner - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Assistant - Partial Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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