Current answer
Sage experienced a minor incident: AutoEntry - Core. ServiceAlert observed recovery on Nov 3, 2026.
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Incident Lifecycle
Affected Components
AutoEntry
AutoEntry
AutoEntry
AutoEntry
AutoEntry
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Nov 3, 2026 at 1:30 PM UTC
Investigating
We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors.
We are currently investigating the cause of these time-out errors.
We are currently investigating the cause of these time-out errors.
Nov 3, 2026 at 12:54 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 3, 2026 at 12:41 PM UTC
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