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Brightpearl - Partial Outage

Minor Impact Resolved Duration: 1d 3h 31m October 28, 2026
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Current answer

Sage experienced a minor incident: Brightpearl - Partial Outage. ServiceAlert observed recovery on Oct 29, 2026.

Official Sage status page Current Sage status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified Monitoring
Affected Components
Brightpearl Brightpearl Brightpearl Brightpearl

Incident Timeline

Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 28, 2026 at 12:53 PM UTC
Identified
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected.
We are currently investigating.
Oct 28, 2026 at 11:13 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 28, 2026 at 10:53 AM UTC
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