New Multi-region uptime checks and custom-domain status pages

Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Sage Intacct - Partial Outage
minor Observed active window 25m

View incident details and source

Started:

Sage Intacct
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage.com Websites - Degraded Performance
minor Observed active window 35m

View incident details and source

Started:

Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC - MTD - Operational
minor Observed active window 18h 22m

View incident details and source

Started:

Brightpearl Making Tax Digital (MTD) Sage 50 Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Intacct
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when...
E-invoicing France - Degraded Performance
minor Observed active window 198h 21m

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Started:

E-invoicing France Sage 100 Partner Cloud (FR) Sage Active Sage Connect Sage for Accountants Sage FRP 1000 Partner Cloud (FR) Sage Intacct Sage X3 Cloud Sage X3 Hosted (FR)
monitoring
Retards dans les mises à jour des statuts du cycle de vie: Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: The issue affecting the e‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie: Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix. E-Invoicing Onboarding workflow: The issue affecting the E‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie: Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service. Workflow d’intégration à la facturation électronique: Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés. Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème. ------------------------------------------------------------------------- Delays in lifecycle status updates: The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service. -------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive. -------------------------------------------------------- The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix.
investigating
Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.
investigating
Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.
investigating
Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès. La liste des produits concernés par ce problème est la suivante : -Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. --------------------------------------------------------------------- We have identified that the invoices submitted by customers in France are failing to deliver. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minor Observed active window 1h 21m

View incident details and source

Started:

Sage Expense Management
identified
We have identified an issue preventing North American customers from receiving SMS messages. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Degraded Performance
minor Observed active window 33m

View incident details and source

Started:

Sage ID Sage ID Sage ID Sage ID Sage ID
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Partial Outage
minor Observed active window 3h 18m

View incident details and source

Started:

Sage 50 Accounts Sage 50 Payroll Sage Business Cloud Accounting (UKI) Sage Business Cloud Payroll Sage ID
investigating
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges. Some of the products potentially impacted/affected: SBC Accounting UKI SBC Payroll UKI Sage 50 Payroll Sage 50 Accounts Sage 200 We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minor Observed active window 24h 23m

View incident details and source

Started:

Sage Active
identified
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Network - Degraded Performance
minor Observed active window 5h 54m

View incident details and source

Started:

Sage Network
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
August 2026
Sage Network - Partial Outage
minor Observed active window 2h 50m

View incident details and source

Started:

Sage Connect Sage Network Sage Connect Sage Network
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: -Sage Connect
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Brightpearl - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue causing customers in Europe to experience intermittent errors when using the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Mail Functionality - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>. If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...
investigating
We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
E-Mail Functionality - Partial Outage.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
Sage 200 Standard (UKI) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
investigating
We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Developer Experience Community - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage FRP 1000 (FR) - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download Issues - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause. ------------------------------------------ The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...
investigating
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue to be operational.
investigating
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution. Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue ...
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. --------------------------------------...
Download Issues - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près. ------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. --------------------------------------...
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