Current answer
Sage experienced a minor incident: Banking Service - Partial Outage. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
Banking Service
Sage Business Cloud Accounting ZA
Sage Evolution SDK (ZA)
Sage Intacct
Incident Timeline
Identified
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Oct 12, 2026 at 3:19 PM UTC
Identified
We identified an issue affecting customers in South Africa using Standard Bank, resulting in difficulties with transaction syncing, onboarding and re-authentication. Onboarding customers are presented with error message: “unfortunately something went wrong, please try again later". Connected customers are experiencing a delay in receiving transactions.
Products/Service impacted include:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are currently investigating.
Products/Service impacted include:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are currently investigating.
Oct 12, 2026 at 9:01 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 12, 2026 at 8:41 AM UTC
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