New Multi-region uptime checks and custom-domain status pages
Sage

Brightpearl - Partial Outage

Minor Impact Resolved Duration: 2h 46m October 15, 2026
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Current answer

Sage experienced a minor incident: Brightpearl - Partial Outage. ServiceAlert observed recovery on Oct 15, 2026.

Official Sage status page Current Sage status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified
Affected Components
Brightpearl Brightpearl

Incident Timeline

Identified
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message.
We have identified the cause of the issue and are working on a fix.
Oct 15, 2026 at 2:10 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 15, 2026 at 1:48 PM UTC
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