New Multi-region uptime checks and custom-domain status pages

Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Brightpearl - Partial Outage
minor Observed active window 46h 58m

View incident details and source

Started:

Brightpearl
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where European customers are experiencing intermittent errors in the UI. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Observed active window 25m

View incident details and source

Started:

Sage Intacct
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage.com Websites - Degraded Performance
minor Observed active window 35m

View incident details and source

Started:

Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC - MTD - Operational
minor Observed active window 18h 22m

View incident details and source

Started:

Brightpearl Making Tax Digital (MTD) Sage 50 Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Intacct
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when...
E-invoicing France - Degraded Performance
minor Observed active window 198h 21m

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Started:

E-invoicing France Sage 100 Partner Cloud (FR) Sage Active Sage Connect Sage for Accountants Sage FRP 1000 Partner Cloud (FR) Sage Intacct Sage X3 Cloud Sage X3 Hosted (FR)
monitoring
Retards dans les mises à jour des statuts du cycle de vie: Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: The issue affecting the e‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie: Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix. E-Invoicing Onboarding workflow: The issue affecting the E‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie: Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service. Workflow d’intégration à la facturation électronique: Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés. Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème. ------------------------------------------------------------------------- Delays in lifecycle status updates: The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service. -------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive. -------------------------------------------------------- The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix.
investigating
Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.
investigating
Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.
investigating
Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès. La liste des produits concernés par ce problème est la suivante : -Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. --------------------------------------------------------------------- We have identified that the invoices submitted by customers in France are failing to deliver. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minor Observed active window 1h 21m

View incident details and source

Started:

Sage Expense Management
identified
We have identified an issue preventing North American customers from receiving SMS messages. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Degraded Performance
minor Observed active window 33m

View incident details and source

Started:

Sage ID Sage ID Sage ID Sage ID Sage ID
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Partial Outage
minor Observed active window 3h 18m

View incident details and source

Started:

Sage 50 Accounts Sage 50 Payroll Sage Business Cloud Accounting (UKI) Sage Business Cloud Payroll Sage ID
investigating
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges. Some of the products potentially impacted/affected: SBC Accounting UKI SBC Payroll UKI Sage 50 Payroll Sage 50 Accounts Sage 200 We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minor Observed active window 24h 23m

View incident details and source

Started:

Sage Active
identified
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Network - Degraded Performance
minor Observed active window 5h 54m

View incident details and source

Started:

Sage Network
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices. During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Please if you are experiencing this issue, as workaround onboard each bank account separately. We continue to work on a fix for the issue. We apologise for any inconvenience this might cause.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We have identified the cause and are working on fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Operations (SO) - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in Europe from accessing the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Document Extraction - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue and are working on a fix. The products/services affected are: AutoEntry Sage Intacct
identified
We have identified an issue preventing customers globally from using the Document Extraction service. The products/services affected is: - AutoEntry - Sage Intacct - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Accounting (NA) - Sage Business Cloud Accounting ZA We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
identified
Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.
identified
Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.
identified
The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
identified
We are continuing to work on a fix for this issue.
identified
Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message. The product/service impacted: SBC Accounting ZA Sage 50 ZA Sage 200 Evolution Sage Intacct We are currently investigating.
investigating
We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
identified
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Core
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix. We apologise for any inconvenience this might cause.
investigating
We have identified that Sage 50 Canada customers are unable to access AutoEntry. We are currently investigating.
monitoring
We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
monitoring
Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. ---------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience. --------------------------------------------------------- We are continuing our investigation to resolve the issue. Thank you for your patience.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. ---------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------- We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident. ------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
monitoring
Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème ---------------------------------------------- We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service. ---------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. ------------------------------------------------------------- We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.
identified
Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème. ----------------------------------------------------- We are currently validating the fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.
identified
Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre. Nous sommes actuellement en cours d’investigation. --------------------...
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