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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Construction ManagementSage Construction ManagementSage Construction Management
investigating
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Beta reporting issue:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
BrightpearlBrightpearlBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesSage PeopleSage Business Cloud Accounting (NA)Sage PeopleSage PeopleSage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage PeopleSage People
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
3rd Party Provider Salesforce Platform – Partial Outage
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices.
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Please if you are experiencing this issue, as workaround onboard each bank account separately.
We continue to work on a fix for the issue.
We apologise for any inconvenience this might cause.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We have identified the cause and are working on fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Operations (SO) - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in Europe from accessing the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Document Extraction - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue and are working on a fix.
The products/services affected are:
AutoEntry
Sage Intacct
identified
We have identified an issue preventing customers globally from using the Document Extraction service.
The products/services affected is:
- AutoEntry
- Sage Intacct
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Accounting (NA)
- Sage Business Cloud Accounting ZA
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.
identified
Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.
identified
The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
identified
We are continuing to work on a fix for this issue.
identified
Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message.
The product/service impacted:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct
We are currently investigating.
investigating
We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Core
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix.
We apologise for any inconvenience this might cause.
investigating
We have identified that Sage 50 Canada customers are unable to access AutoEntry.
We are currently investigating.
monitoring
We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
monitoring
Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience.
---------------------------------------------------------
We are continuing our investigation to resolve the issue. Thank you for your patience.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
----------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème.
---------------------------------------------------------
We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident.
-------------------------------------------------------
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
monitoring
Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème
----------------------------------------------
We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service.
----------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
-------------------------------------------------------------
We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.
identified
Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème.
-----------------------------------------------------
We are currently validating the fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.
identified
Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre.
Nous sommes actuellement en cours d’investigation.
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