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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage Intacct
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal HTTP 500/504/499 error when...
Retards dans les mises à jour des statuts du cycle de vie:
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
The issue affecting the e‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix.
E-Invoicing Onboarding workflow:
The issue affecting the E‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service.
Workflow d’intégration à la facturation électronique:
Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés.
Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès.
Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème.
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Delays in lifecycle status updates:
The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive.
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The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
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We have identified the cause of the issue and we are working on a fix.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès.
La liste des produits concernés par ce problème est la suivante :
-Sage Active
-Sage For Accountants
-Sage Connect
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
Nous enquêtons actuellement sur ce problème.
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We have identified that the invoices submitted by customers in France are failing to deliver.
The list of products affected by this issue is:
-Sage Active.
-Sage For Accountants.
-Sage Connect.
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 AccountsSage 50 PayrollSage Business Cloud Accounting (UKI)Sage Business Cloud PayrollSage ID
investigating
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges.
Some of the products potentially impacted/affected:
SBC Accounting UKI
SBC Payroll UKI
Sage 50 Payroll
Sage 50 Accounts
Sage 200
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France.
All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Business Cloud Accounting (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland.
We are currently is investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We appreciate your patience as we work to resolve this issue.
identified
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected.
We are currently working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 2026
Banking Service - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We continue working on a fix for the issue.
As workaround the customers are able to onboard each bank account separately.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We are currently working on a permanent fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Digital Network - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
investigating
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected.
The product/services where we have seen this issue are:
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The affected orders will be processed during the night and will be available on the 29th of May.
If you require assistance please reach out to Customer Services.
investigating
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
Sage 200 Standard (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 FR – Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Nous avons identifié un incident affectant les clients Sage 50 en France, où les transactions bancaires ne sont pas reçues dans leurs dossiers Sage 50. Les clients sont susceptibles de voir le message d’erreur suivant " Aucune transaction bancaire depuis votre dernière connexion".
Nous sommes actuellement en cours d’investigation.
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We have identified an issue affecting Sage 50 customers in France, wh...
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
identified
We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
