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89.2%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Mulitracks outage currently affecting access to files and charts
Multitracks API is currently returning 401 errors. Their team is looking into it and we will update this page as we hear more.
investigating
We are continuing to investigate this issue.
investigating
Our team is aware of and looking into reports of errors when using the Multitracks integration (ex: linking users, accessing charts, listening to files). We're currently investigating the issue to restore full functionality.
Some idle Check-Ins stations may not be receiving live updates
A fix has been put in place, and we are continuing to monitor the results.
investigating
The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.
We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Some Check-Ins stations experiencing 403 errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're looking into reports of some stations being unable to load Check-Ins and showing a 403 error. Our team is investigating the cause of the disruption and working to solve the issue.
Login Service Disruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Users may experience issues logging into their accounts. Our team is investigating the cause of the disruption and working to restore full access.
June 2026
Intermittent YouTube livestream issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.
May 2026
Login Issue on Church Center App for New Users
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.
investigating
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
Some event signups are unable to be completed
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has identified the issue preventing some event registrations from being completed and are working on a fix.
investigating
Our team is aware of and looking into some reports of event registrations unable to be completed.
April 2026
Services Mobile crashes on launch for users running iOS 17 and below
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
identified
Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2
identified
We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2
identified
Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.
identified
We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.
Chat Message Sending Error
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.
