Some idle Check-Ins stations may not be receiving live updates
View the provider incident record →Current answer
Planning Center experienced a minor incident: Some idle Check-Ins stations may not be receiving live updates. ServiceAlert observed recovery on Sep 6, 2026.
Official Planning Center status page Current Planning Center status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Planning Center for future changes.
Incident Lifecycle
Affected Components
Check-Ins
Incident Timeline
Monitoring
A fix has been put in place, and we are continuing to monitor the results.
Sep 6, 2026 at 5:18 PM UTC
Investigating
The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.
Sep 6, 2026 at 10:28 AM UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
Sep 5, 2026 at 6:01 PM UTC
Investigating
We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.
Sep 5, 2026 at 5:17 PM UTC
Was your business affected by this Planning Center outage?
Follow Planning Center and route available status alerts to email or a team channel.