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Pexip Service Outage History

Daily provider-status observations and published incident history for Pexip Service.

Unknown

Current status for Pexip Service cannot be verified right now. Verified . Official provider source.

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91.4% of 81 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 93.1% 29 2
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Intermittent issues with Cloud One Touch Join and new meeting processing
minor Observed active window 12m

View incident details and source

Started:

One-Touch Join
investigating
Microsoft is investigating a service incident (advisory MO1550821) affecting multiple Microsoft 365 services. We are seeing failures when connecting to the Microsoft Graph API as a result. The One Touch Join button may be missing or delayed on room endpoints, and newly scheduled or updated meetings may not be processed correctly. Meetings scheduled before the incident began are not expected to be affected. We are monitoring and will update this page as we learn more.
Intermittent SIP call failures in Singapore
minor Observed active window 2h 4m

View incident details and source

Started:

Connect for Microsoft Teams Meetings Connect for Microsoft Teams Rooms (MTRs) Connect for Zoom Rooms Connect for Google Meet Meetings
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.
Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join
major Observed active window 27h 4m

View incident details and source

Started:

Calling
monitoring
The issue has been identified and the outage mitigated. We will continue to monitor the performance of this location.
investigating
We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints. The call failure issue has also been reported for some Zoom Guest Join calls routing via this location. More information will be provided in due course.
October 2026
Unexpected disconnections for SIP calls over TCP
minor Observed active window 1h 49m

View incident details and source

Started:

Connect for Microsoft Teams Meetings Connect for Google Meet Meetings Virtual Meeting Room (VMR) Service
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.
Microsoft Teams Guest Join calls may fail to connect from Google Meet hardware devices
minor Observed active window 1h 44m

View incident details and source

Started:

Connect for Google Rooms
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports that Microsoft Teams Guest Join calls may fail to connect when dialled from Google Meet hardware devices.
September 2026
Cisco Endpoints may fail to receive presentation after latest Cisco software update
minor Observed active window 20h 0m

View incident details and source

Started:

Connect for Microsoft Teams Meetings Calling Connect for Google Meet Meetings
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
identified
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
investigating
Cisco endpoints that are: Registered to the Pexip service AND have been updated to 26.9 or 26.10 May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. Sending presentation is reported to work, and also unblocks the incoming presentation. We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate. Please roll any affected systems back to 26.8 while we establish the cause.
August 2026
Usage statistics may be missing in Pexip Control Center
minor Observed active window 931h 59m

View incident details and source

Started:

Control Center
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
investigating
We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar
Source not attested
Last archived state: resolved
View archived record details
monitoring
IOS app version 1.1.4 is now available and includes changes that address this issue.
identified
The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
identified
We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.
March 2026
Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
investigating
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
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