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Pexip Service Outage History

Daily provider-status observations and published incident history for Pexip Service.

Operational

Pexip Service is operational. Verified . Official provider source.

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100% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Cisco Endpoints may fail to receive presentation after latest Cisco software update
minor Observed active window 20h 0m

View incident details and source

Started:

Connect for Microsoft Teams Meetings Calling Connect for Google Meet Meetings
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
identified
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
investigating
Cisco endpoints that are: Registered to the Pexip service AND have been updated to 26.9 or 26.10 May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. Sending presentation is reported to work, and also unblocks the incoming presentation. We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate. Please roll any affected systems back to 26.8 while we establish the cause.
August 2026
Usage statistics may be missing in Pexip Control Center
minor Observed active window 931h 59m

View incident details and source

Started:

Control Center
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
investigating
We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar
Source not attested
Last archived state: resolved
View archived record details
monitoring
IOS app version 1.1.4 is now available and includes changes that address this issue.
identified
The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
identified
We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.
March 2026
Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
investigating
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
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