Cisco Endpoints may fail to receive presentation after latest Cisco software update
View the provider incident record →Current answer
Pexip Service experienced a minor incident: Cisco Endpoints may fail to receive presentation after latest Cisco software update. ServiceAlert observed recovery on Sep 16, 2026.
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ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Connect for Microsoft Teams Meetings
Calling
Connect for Google Meet Meetings
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026 at 5:44 AM UTC
Identified
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
Sep 15, 2026 at 3:34 PM UTC
Identified
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
Sep 15, 2026 at 1:05 PM UTC
Investigating
Cisco endpoints that are:
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
Sep 15, 2026 at 12:19 PM UTC
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