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91.4%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
93.1%
29
2
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Intermittent issues with Cloud One Touch Join and new meeting processing
Microsoft is investigating a service incident (advisory MO1550821) affecting multiple Microsoft 365 services. We are seeing failures when connecting to the Microsoft Graph API as a result. The One Touch Join button may be missing or delayed on room endpoints, and newly scheduled or updated meetings may not be processed correctly. Meetings scheduled before the incident began are not expected to be affected. We are monitoring and will update this page as we learn more.
Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)Connect for Zoom RoomsConnect for Google Meet Meetings
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating intermittent failures affecting external SIP calls in the Singapore region. Some calls to and from external SIP destinations may fail to connect.
Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join
The issue has been identified and the outage mitigated.
We will continue to monitor the performance of this location.
investigating
We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints.
The call failure issue has also been reported for some Zoom Guest Join calls routing via this location.
More information will be provided in due course.
Connect for Microsoft Teams MeetingsConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.
Microsoft Teams Guest Join calls may fail to connect from Google Meet hardware devices
Connect for Microsoft Teams MeetingsCallingConnect for Google Meet Meetings
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
identified
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
investigating
Cisco endpoints that are:
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
August 2026
Usage statistics may be missing in Pexip Control Center
A fix has been implemented and we are monitoring the results.
identified
Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
investigating
We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Pexip Documentation Pages - Slow or Unresponsive
minorSource not attested
Last archived state: resolved
View archived record details
Help Center
monitoring
The issue has been resolved, and the documentation pages are now accessible again.
identified
Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
investigating
Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages.
Pages are either slow to load or unresponsive for some users.
June 2026
Emails not being sent from Partner Portal and Control Center
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Problem has been identified and fix implemented.
investigating
We are investigating an issue where emails are not being sent from the Partner Portal and Control Center.
May 2026
Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.
monitoring
We are continuing to monitor for any further issues.
monitoring
Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.
monitoring
We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.
investigating
We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.
April 2026
Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.
identified
Further explanation:
The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting.
The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant.
There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.
identified
The issue can be seen on meetings where a Teams recorder bot is present.
The unknown participant represents a new version of the Teams recording bot.
We are working to block visibility of this new bot in the layout ASAP.
Some calls from the Pexip app for iOS are ending prematurely
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a mitigation is being deployed within the service.
investigating
We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867
Intermittent Failures in Microsoft Teams CVI Connections
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
identified
Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
investigating
We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.
Pexip Documentation Website Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Service has been restored for both help.pexip.com and docs.pexip.com documentation pages.
We will continue to monitor service availability.
investigating
Pexip documentation web pages are currently unavailable due to an outage with a service provider.
This outage affects both help.pexip.com and docs.pexip.com web sites.
The provider is currently investigating the cause of this outage and working a fix.
Zoom Rooms trusted join may fail to bypass Teams lobby
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.
investigating
The team is currently investigating the issue.
Degraded Quality in Calls from Webex Registered Devices in South Asia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time.
Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
investigating
We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
CVI call failures in US
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and we are monitoring the results.
investigating
We are investigating an issue where some CVI calls in the US region are failing.
