Pexip Service Outage History
Uptime record, past incidents, and downtime history for Pexip Service.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 83.3% | 12 | 2 |
| April 2026 | 46.7% | 30 | 16 |
| March 2026 | 75% | 4 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting.
Started: Apr 30, 12:23 PM
identified
We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.
May 6, 11:03 AM
identified
Further explanation:
The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting.
The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant.
There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.
May 4, 10:16 AM
identified
The issue can be seen on meetings where a Teams recorder bot is present.
The unknown participant represents a new version of the Teams recording bot.
We are working to block visibility of this new bot in the layout ASAP.
Apr 30, 12:23 PM
Some calls from the Pexip app for iOS are ending prematurely
Started: Apr 28, 4:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 4:09 PM
identified
We are continuing to work on a fix for this issue.
Apr 30, 2:54 PM
identified
The issue has been identified and a mitigation is being deployed within the service.
Apr 30, 9:05 AM
investigating
We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867
Apr 28, 4:13 PM
Intermittent Failures in Microsoft Teams CVI Connections
Started: Apr 22, 8:06 AM
monitoring
We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
Apr 22, 11:27 AM
identified
Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
Apr 22, 8:22 AM
investigating
We are currently investigating an issue affecting some Microsoft Teams CVI connections, where calls may intermittently fail.
Apr 22, 8:06 AM
Pexip Documentation Website Outage
Started: Apr 20, 12:29 AM
monitoring
Service has been restored for both help.pexip.com and docs.pexip.com documentation pages.
We will continue to monitor service availability.
Apr 20, 8:09 AM
investigating
Pexip documentation web pages are currently unavailable due to an outage with a service provider.
This outage affects both help.pexip.com and docs.pexip.com web sites.
The provider is currently investigating the cause of this outage and working a fix.
Apr 20, 12:29 AM
Zoom Rooms trusted join may fail to bypass Teams lobby
Started: Apr 17, 12:32 PM
monitoring
A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.
Apr 17, 12:38 PM
investigating
The team is currently investigating the issue.
Apr 17, 12:32 PM
Degraded Quality in Calls from Webex Registered Devices in South Asia
Started: Apr 14, 3:18 PM
monitoring
The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time.
Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
Apr 15, 9:05 AM
investigating
We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
Apr 14, 3:18 PM
CVI call failures in US
Started: Apr 14, 3:06 PM
monitoring
A fix has been applied and we are monitoring the results.
Apr 14, 4:27 PM
investigating
We are investigating an issue where some CVI calls in the US region are failing.
Apr 14, 3:06 PM
Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar
Started: Apr 8, 11:11 AM
monitoring
IOS app version 1.1.4 is now available and includes changes that address this issue.
Apr 13, 10:20 AM
identified
The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
Apr 13, 7:14 AM
identified
We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in.
New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering Meeting_Id@onpexip.com URI.
Apr 8, 11:11 AM
March 2026
Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs
Started: Mar 30, 12:47 PM
monitoring
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully.
Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
Mar 30, 1:05 PM
investigating
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
Mar 30, 12:47 PM