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OpenText Outage History

Daily provider-status observations and published incident history for OpenText.

Component incident

OpenText has an active component incident; no global outage is indicated. Verified . Official provider source.

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0% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Middle East ME22 is experiencing an outage
critical

View incident details and source

Started:

Middle East ME22
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Legacy Incident Archive

97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Core EDR/MDR experienced installation failures
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. The next update for this issue will be on Monday, 18 May 2026...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
monitoring
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may have experienced installation failures. Service has been restored and is now being validated. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment for new customers in the UK data center. Updates for this issue will be sent every 6 hours, or if ther...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3. Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will conti...
identified
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience. While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will...
Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent document upload issue has been fully resolved following a fix that was implemented on the evening of Friday, May 22, 2026. Since the fix was applied, the system has been under continuous monitoring, and we are pleased to report that there have been zero upload failures. After six consecutive days of stable performance and a 100% upload success rate, we are officially considering this issue resolved as of May 28, 2026. In addition to resolving this issue, we continue to make...
monitoring
The issue causing intermittent upload failures has been addressed with a fix that is already improving upload success rates. We remain committed to further enhancing document upload stability and will continue to introduce incremental improvements in upcoming updates. Our teams are actively monitoring system performance and will provide additional updates as they become available. For more details and available workarounds, please refer to: https://support.opentext.com/csm?id=kb_article_vi...
monitoring
The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates. We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates. We are actively monitoring system performance and will share further updates as they become available. Ref# IM3925260.
identified
The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available. Ref# IM3925260.
investigating
We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available. Ref# IM3925260.
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced upload and download issues. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3925152
investigating
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently experiencing upload and download issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3925152
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently unavailable. The teams have been assembled and they are working towards restoring the site Reference: IM3924061
ZixProtect Link Protection failing scans
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012
Frankfurt EU28 was experiencing functionality issue
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789
investigating
Frankfurt EU28 is currently experiencing functionality issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3922789
Zix - Microsoft 365 - Secure Cloud Licensing Error
major Source not attested
Last archived state: resolved
View archived record details
investigating
Zix - Microsoft 365 - Secure Cloud Licensing Error - If you need any license changes, please email o365operations@appriver.com to create a ticket for processing.
investigating
Secure Cloud Portal (cp.appriver.com) is currently experiencing an issue with making 365 license count adjustments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you need any license changes, please email o365operations@appriver.com to create a ticket for processing. Tracking Number: IM3922293
April 2026
Core EDR/MDR experienced issues
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced issues. The Detection & Response portal was unavailable for the UK datacenter. Service has been restored and is now being validated. We appreciate your patience.
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
investigating
Core EDR/MDR is currently experiencing issues. The Detection & Response portal is currently unavailable for the UK datacenter. Teams are assembled and working to resolve the issue. We appreciate your patience.
Core Capture for SAP® Solutions EU experienced intermittent issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984
monitoring
Core Capture for SAP® Solutions EU experienced intermittent issues. Service has been restored and is now being validated. Please resend any documents that encountered errors for extraction by resetting their status back to 02. We appreciate your patience. Tracking Number: IM3917984
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984
investigating
Core Capture for SAP® Solutions EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917984
Intermittent issues for SAP SuccessFactors Core Content Management in EU
minor Source not attested
Last archived state: resolved
View archived record details
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified
Core Content Management for SAP® SuccessFactors EU is currently experiencing intermittent issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3918126
identified
We are continuing to work on a fix for this issue.
identified
A few customers are impacted in accessing SAP SuccessFactors Core Content Management in EU. Teams have been assembled and are working towards a resolution. IM3918126
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