Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
View the provider incident record →Current answer
OpenText experienced a minor incident: Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Zix Encryption Services - Hosted SMB
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Incident Timeline
Monitoring
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced".
Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4015057
Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4015057
Oct 9, 2026 at 4:25 PM UTC
Investigating
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging.
Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience.
Tracking Number: IM4015057
Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience.
Tracking Number: IM4015057
Oct 9, 2026 at 4:06 PM UTC
Investigating
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4015057
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4015057
Oct 9, 2026 at 3:24 PM UTC
Investigating
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4015057
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4015057
Oct 9, 2026 at 3:12 PM UTC
Investigating
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: forth coming
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: forth coming
Oct 9, 2026 at 3:09 PM UTC
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