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OpenText

Desktop Messaging BMS was experiencing failures in processing PDF files

Minor Impact Resolved Duration: 5h 11m October 16, 2026
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Current answer

OpenText experienced a minor incident: Desktop Messaging BMS was experiencing failures in processing PDF files. ServiceAlert observed recovery on Oct 17, 2026.

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Incident Lifecycle

Investigating Investigating Investigating Investigating Investigating Investigating
Affected Components
Desktop Messaging BMS

Incident Timeline

Investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 17, 2026 at 1:39 AM UTC
Investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 17, 2026 at 12:48 AM UTC
Investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 16, 2026 at 11:48 PM UTC
Investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 16, 2026 at 10:48 PM UTC
Investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 16, 2026 at 10:00 PM UTC
Investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM4019383
Oct 16, 2026 at 9:08 PM UTC
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