Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Core Capture Australia is in a degraded state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution
Core Messaging Europe was experiencing service degradation
Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3...
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3934421
Cloud Fax services Europe was experiencing a degradation in service
Source not attested
Last archived state: resolved
View archived record details
monitoring
The following services was experiencing a degradation in service. Service has been restored and monitoring is in progress. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
Tracking Number: IM3934421
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
The incident number has been updated to reflect the correct incident number.
Tracking Number: IM3934421
OpenText teams have identified that Core Messaging Europe is experiencing service unavailability and will be remove...
investigating
The following services are currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- MyPortal
- Production Messaging
- Core Messaging Data Sovereignty
- Core Messaging - Email
- Core Messaging - SMS
- Core Messaging - Voice
- MyPortal
Tracking Number: IM3933223
Cloud Fax services Europe is currently experiencing an issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The following services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging
Tracking Number: IM3933644
Alloy North America was experiencing service degradation.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Alloy North America is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3932089
Core Share NA is experiencing login issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Issue has been resolved.
investigating
We are currently investigating this issue.
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 5 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
The next update for this issue will be sent on Monday, May 25, 2026, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
identified
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams have identified the cause and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours, or if there are significant updates, whichever comes first.
Tracking Number: IM3930847
investigating
Frankfurt EU3 and Oregon US7 are currently experiencing email functionality issues. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3930847
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3927189
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3927189
ProviderLink Timeouts and Slow-loading Pages
majorSource not attested
Last archived state: resolved
View archived record details
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
Issue Summary Statement
minorSource not attested
Last archived state: resolved
View archived record details
investigating
ProviderLink is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3926497
