Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Core EDR/MDR experienced an issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR North America datacenter experienced an issue. The Alerts section in the OpenText Core EDR/MDR portal was not loading, while other sections of the portal are functioning as expected. Service has been restored and is now being validated. We appreciate your patience.
investigating
Core EDR/MDR North America datacenter is currently experiencing an issue. The Alerts section in the OpenText Core EDR/MDR portal is not loading, while other sections of the portal are functioning as expected. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require any assistance, please reach out to the Support Team.
Zix - Link Protection ETP scanning issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Zix - Customer Portal returning 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues.
Incident: IM3947784
investigating
We are currently investigating an issue with the Customer Portal returning a "500 error" page when attempting to navigate. We will update once we have more information.
Incident: IM3947784
Desktop Messaging BMS is experiencing a degradation in service
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
investigating
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Oregon US7 is currently experiencing an issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
Core Secure Access is currently experiencing an outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Core Secure Access is currently experiencing an outage. Clients are unable to access URLs. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
Core Secure Access Unavailable - IM3945596
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3945596
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
ZixProtect Link Protection returning errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Link Protection in which the legacy wrapped URL's (link.zixcentral.com) are failing to load. We will update once we have further details.
Incident #: IM3944768
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3944733
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East).
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3943986
