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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Desktop Messaging BMS was experiencing failures in processing PDF files
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
Core Management Console is experiencing intermittent login failures
Core Management Console is currently experiencing intermittent login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019194
Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced".
Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging.
Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: forth coming
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be posted as soon as there are significant updates.
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
identified
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
investigating
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA
We are continuing to monitor for any further issues.
monitoring
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4013681
investigating
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4013681
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud)Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
investigating
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4009632
September 2026
Core Capture EU is experiencing degraded performance
We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution.
We will provide further updates as progress continues.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
monitoring
We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time.
Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
monitoring
At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds.
Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
investigating
We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
monitoring
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable.
We will provide further updates as monitoring continues.
identified
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation.
We will provide a further update as testing progresses and additional information becomes available.
investigating
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Core DNS Protection Block Page is currently experiencing an issue
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
The required DNS Agent update, and a related client utility update is in progress. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent by 1:00 PM Eastern tomorrow, or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams have scheduled the required DNS Agent update to begin today, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
OCP North America was in a degraded state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
OCP North America was in a degraded state. The following applications were impacted, and customers may have experienced degraded performance. Service has been restored and is now being validated. We appreciate your patience.
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors
- Core Platform - Metadata (cms.us.opentext.com)
Tracking Number: IM3955195
investigating
OCP North America is in a degraded state. The following applications are impacted, and customers may feel degraded performance. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors
- Core Platform - Metadata (cms.us.opentext.com)
Tracking Number: IM3955195
June 2026
IM3953059 - Zix - Hosted Exchange (HEX) - New reports of Outlook connection issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable.
Tracking Number: IM3953059
investigating
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating new reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3953059
IM3952482 - Zix - Hosted Exchange (HEX) - Outlook Connections
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix - Hosted Exchange experienced an issue with Outlook connections in the EMEA region. We are starting to receive reports of mailboxes successfully reconnected again. We are continuing to monitor the service. We appreciate your patience.
Tracking Number: IM3952482
investigating
Zix - Hosted Exchange (HEX) is currently experiencing an issue with Outlook connections in EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3952482
investigating
Zix - Hosted Exchange (HEX) - Our engineering team is currently investigating reports of Outlook connection issues in the EMEA region. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3952482
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable.
IM3952049
investigating
IM3952049 - We are continuing to investigate the issue. While some mitigation steps have been attempted, the root cause has not yet been identified. Our engineering team is actively working on this and we will provide further updates as we have more information.
investigating
We are currently investigating an issue where some users are experiencing HEX mailbox delivery problems.
IM3952049
Cloud Fax services Europe and Core Messaging Europe were experiencing potential service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be posted as soon as there are significant updates. We appreciate your pa...
investigating
The following services were experiencing a potential service degradation. Service has been restored to a workaround and is being validated at this time. If you continue to experience any related issues, please contact your support service desk team for further assistance.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be posted as soon as there are significant updates. We appreciate your pa...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and still working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
The next update will be sent on 6 July 2026 at 13:00 UTC or if there are significant updates, whichever comes first.
...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 24 hours or if there are significant updates, whichever comes first.
Tr...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tra...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes firs...
investigating
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Desktop Messaging BMS
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Core Messaging - Email
- Core Messaging - SMS
Tracking Number: IM3951663
Core Capture EU is currently unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Core Capture EU is currently unavailable. Teams are being assembled to troubleshoot and remediate the issue.
Zix Email Threat Protection Link Protection returning "service unavailable"
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing significant reduction in Link Protection errors but are actively monitor the health of the platform to ensure the service remains flly operational at this time.
Incident: IM3949690
monitoring
The team is continuing to monitor the back end logs and are indicating a low count of any further "service unavailable" errors being presented but are actively working to ensure all services are fully operational.
Incident: IM3949690
monitoring
The team is continuing to monitor logs, and we are seeing a decrease in the "service unavailable" being returned. We are actively still triaging the issue to ensure full operational status of the service.
Incident: IM3949690
monitoring
We have completed adding more server resources to the cluster and are currently monitoring logs to ensure no further errors occur.
Incident: IM3949690
monitoring
Our team is activelty working to add more servers into the server clusters to help mitigate any further throughput issues and plan to have those in place this afternoon. We will update once those have been completed.
Incident: IM3949690
monitoring
Our team continues to triage and work on a back end fix for the sporadic "service unavailable" errors. We will update once we have any further information on this.
Incident: IM3949690
monitoring
Our teams continue to triage the issue and are seeing lower failure rates on URL scanning with the hotfix. They are actively working to resolve the underlying/root issue. We will update once we have further details from our development teams.
Incident: IM3949690
monitoring
We are seeing intermittent "service unavailable" errors with the wrapped Link Protection URL's and are team continues to triage the issue. They are currently investigating the back end logs to see what is causing the errors to continue to generate.
Incident: IM3949690
monitoring
We have deployed the hot fix for the root issue and are team is monitoring our back-end logs to ensure no further error occur on the scan.
monitoring
We have a planned fix in place for the underlying issue to be released today into production. We will update once the deployment has been deployed and will continue to monitor the back end logs for any further errors.
monitoring
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically this morning. Our team is monitoring and continuing to work on resolve the underlying root issue with a planned hot fix.
Incident: IM3949690
monitoring
We are continuing to monitor our back-end logs and have seen small downtime windows that are occurring sporadically today. Our team is monitoring and continuing to work on resolve the underlying root issue.
Incident: IM3949690
monitoring
We have implemented a fix on this and are currently monitoring logs to ensure we are not seeing any furthers with Link Protection scans.
Incident: IM3949690
identified
We are currently still triaging and testing our Link Protection with all available resources. We are seeing sporadic failures of link scanning and are working to bring the platform back to fully operational status.
monitoring
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Frankfurt EU18 is currently experiencing a degradation in service
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams have identified that the farm is still experiencing slowness and are currently working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3950211
Zix Email Threat Protection Link Protection returning "service unavailable"
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Frankfurt EU18 is experiencing a degradation in service.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU18 is currently experiencing a degradation in service and may experience intermittent failure for a few minutes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3938234
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3938234
investigating
Frankfurt EU18 is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3938234
