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86.5%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.2%
29
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We're seeing Freedompay and ApplePay transactions return to normal and continue to monitor the situation.
investigating
We are continuing to investigate this issue.
investigating
We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
investigating
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
investigating
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
We are continuing to monitor for any further issues.
monitoring
Rendering errors have recovered and we are actively monitoring at this time.
identified
Our image provider has notified us that they are aware of the issue and are putting mitigations in place. We will provide further updates as they become available.
investigating
We are investigating elevated rendering errors with our menu image provider. Some menu images may not render correctly during this time. We will provide updates as they become available.
A fix has been implemented and we are monitoring the results. Some reports and dashboards will be stale, we are quickly processing through the data. We will provide updates as they become available.
investigating
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Dispatch Service Disruption: Postmates
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing a service disruption with Postmates that would cause problems with Dispatch. We will provide updates as they become available.
Intermittent Serve App issues on both iOS and Android devices.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're observing the results on our end. We'll provide updates as they become available.
identified
Our engineering team is continuing to work on a fix for this issue. We will provide updates as they become available.
identified
The issue has been identified and our engineering team is working through a fix. We will provide updates as they become available.
investigating
We are continuing to investigate the issue, we will provide updates as they become available.
investigating
We are investigating a known issue with the Serve iOS and Android app, we will provide updates as they become available.
May 2026
Dispatch Service Disruption: Doordash
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've identified that only quotes and deliveries for Doordash are impacted. All other DSP's appear operational.
investigating
We are experiencing a service disruption with Doordash that would cause problems with Dispatch. We will provide updates as they become available.
Some reporting data is delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Reporting data is current and we are experiencing recovery.
identified
The issue has been identified and a backlog in reporting data is currently being processed. Customers may experience stale or missing data from their scheduled and Dashboard reports.
investigating
We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.
Payment Processor Issues: Paytronix
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
identified
The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.
investigating
We are continuing to investigate this issue.
investigating
We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.
Ordering Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a disruption in ordering capabilities due to an AWS outage and will provide updates as they become available.
April 2026
Payment Processor Issues: Paymentech
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
investigating
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
Payment Processor Issues: NCR
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
NCR has identified the cause and is making the necessary changes to resolve the issue.
investigating
We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.
Partial Ordering Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.
