Current answer
Olo experienced a minor incident: Payment Processor Issues: Givex. ServiceAlert observed recovery on Nov 1, 2026.
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Incident Lifecycle
Affected Components
Payment Processing Partners
Incident Timeline
Identified
Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.
Nov 1, 2026 at 6:13 AM UTC
Identified
Some guests may also experience slow loading of payment options at checkout.
Oct 31, 2026 at 9:20 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 31, 2026 at 8:28 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 31, 2026 at 8:27 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 31, 2026 at 8:20 PM UTC
Investigating
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
Oct 31, 2026 at 8:18 PM UTC
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