Current answer
Olo experienced a minor incident: Payment Processor Issues: Givex. ServiceAlert observed recovery on Nov 2, 2026.
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Incident Lifecycle
Affected Components
Payment Processing Partners
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Nov 1, 2026 at 6:46 PM UTC
Monitoring
We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
Nov 1, 2026 at 6:45 PM UTC
Investigating
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
Nov 1, 2026 at 6:25 PM UTC
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