Current answer
Olo experienced a minor incident: Payment Processor Issues: Paymentech. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Payment Processing Partners
Incident Timeline
Monitoring
We are seeing Paymentech transactions return to normal and continue to monitor the situation.
Sep 16, 2026 at 7:15 PM UTC
Investigating
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
Sep 16, 2026 at 7:02 PM UTC
Investigating
We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.
Sep 16, 2026 at 6:51 PM UTC
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