Nextiva Outage History
Uptime record, past incidents, and downtime history for Nextiva.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 86.7% | 15 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
NextivaONE and NextOS Platform Login/Access Issues
Started: Aug 13, 1:16 PM
monitoring
We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
Aug 13, 5:10 PM
identified
We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
Aug 13, 4:32 PM
identified
We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
Aug 13, 4:10 PM
identified
We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
Aug 13, 3:32 PM
identified
Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
Aug 13, 2:49 PM
identified
We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
Aug 13, 1:59 PM
investigating
We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
Aug 13, 1:16 PM
Nextiva Contact Center Login Issues
Started: Aug 7, 4:21 PM
monitoring
We are continuing to monitor for any further issues.
Aug 7, 6:12 PM
monitoring
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
Aug 7, 6:11 PM
identified
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
Aug 7, 5:39 PM
investigating
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
Aug 7, 4:53 PM
investigating
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
Aug 7, 4:21 PM
July 2026
XBert AI Employee Calling Issues
Started: Jul 16, 8:41 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 16, 8:50 PM
investigating
Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.
Jul 16, 8:41 PM
Nextiva Contact Center Login Issues
Started: Jul 1, 12:44 PM
investigating
Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.
Jul 1, 12:44 PM
June 2026
NextivaONE and NextOS Platform Login Issues
Started: Jun 19, 7:26 PM
monitoring
A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.
Jun 19, 7:47 PM
investigating
Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue
Jun 19, 7:26 PM
May 2026
NEXT and XBert Issues
Started: May 21, 5:39 PM
monitoring
We continue to see full functionality of core services and will continue to monitor for full resolution.
May 21, 8:30 PM
identified
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
May 21, 8:19 PM
identified
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
May 21, 7:53 PM
identified
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
May 21, 7:19 PM
identified
We are continuing to work on a fix for this issue.
May 21, 6:51 PM
identified
We are continuing to work on the fix for this issue.
May 21, 6:32 PM
identified
The issue has been identified and a fix is being implemented.
May 21, 6:02 PM
investigating
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
May 21, 5:39 PM
March 2026
Nextiva vFax Inbound Issues
Started: Mar 31, 4:52 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 5:20 PM
investigating
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
Mar 31, 4:52 PM