Current answer
Nextiva experienced a minor incident: Nextiva Contact Center Client Issues. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Nextiva Contact Center
Incident Timeline
Identified
We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
Oct 20, 2026 at 8:15 AM UTC
Identified
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
Oct 20, 2026 at 7:22 AM UTC
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