Current answer
Nextiva experienced a major incident: Nextiva Contact Center Inbound Calling Issues. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
Nextiva Contact Center
Incident Timeline
Identified
The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.
Sep 11, 2026 at 1:55 PM UTC
Investigating
A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
Sep 11, 2026 at 1:38 PM UTC
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