Current answer
Nextiva experienced a major incident: Sales Chat Errors. ServiceAlert observed recovery on Oct 2, 2026.
Looking for an update now? Check the current status, or follow Nextiva for future changes.
Incident Lifecycle
Affected Components
Nextiva.com
Incident Timeline
Identified
A fix has been applied and we are in the process of re-enabling our Sales chat.
For sales assistance please continue to reach out to 800-799-0600
For sales assistance please continue to reach out to 800-799-0600
Oct 2, 2026 at 2:44 AM UTC
Identified
We are continuing to work on the fix for initiating a chat with Sales.
For sales assistance please continue to reach out to 800-799-0600
For sales assistance please continue to reach out to 800-799-0600
Oct 1, 2026 at 11:55 PM UTC
Identified
We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended.
For sales assistance please continue to reach out to 800-799-0600
For sales assistance please continue to reach out to 800-799-0600
Oct 1, 2026 at 10:19 PM UTC
Identified
We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat.
For sales assistance please reach out to 800-799-0600
For support assistance, please access help.nextiva.com for support chat.
For sales assistance please reach out to 800-799-0600
For support assistance, please access help.nextiva.com for support chat.
Oct 1, 2026 at 9:30 PM UTC
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