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Matillion Services Outage History

Daily provider-status observations and published incident history for Matillion Services.

Operational

Matillion Services is operational. Verified . Official provider source.

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91.9% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 4Oct 1

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 90% 30 3

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 3 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Some Maia runners failing to start (EU and US regions)
major Observed active window 15m

View incident details and source

Started:

Agents Agents
identified
The issue has been identified and a fix is being reviewed
investigating
We are currently investigating this issue
We have identified an issue affecting pipeline execution in the US region and are working on a resolution.
major Observed active window 2h 12m

View incident details and source

Started:

Pipeline Execution
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Customers receiving Authentication failed messages upon login attempts
major Observed active window 51m

View incident details and source

Started:

Hub
identified
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
investigating
We are currently investigating this issue.
Some Paygo customers experiencing licensing issues
minor Observed active window 4h 45m

View incident details and source

Started:

Hub
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.

Legacy Incident Archive

23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Temporary Issue with GitHub Integration in AU Region
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need ...
April 2026
Pipeline Access Failure
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Pipeline: : Instability in Pipeline Execution Steps
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue
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