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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Some Maia runners failing to start (EU and US regions)
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
investigating
We are currently investigating this issue.
Some Paygo customers experiencing licensing issues
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Disruption (All Regions) - Projects Not Accessible
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Service Disruption (AU Region) - Projects Not Accessible
criticalSource not attested
Last archived state: resolved
View archived record details
DesignerPipeline Execution
investigating
We are currently investigating this issue.
Customers may experience an issue accessing Designer and Maia
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an incident where customers may experience issues accessing Designer and Maia
July 2026
Issue: New Maia users may be unable to access or activate trial spin-ups
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team has identified the root cause and is actively working on a fix.
investigating
We are currently investigating this issue.
Incident: Degraded service in AU region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team is actively investigating the issue and working to restore normal service as quickly as possible.
Maia Team - unable to search for orchestration, components.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have discovered an issue where Maya teams is currently unable to search for orchestration components during building of pipelines.This will lead to a degraded build time experience
S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Currently unable to load projects within Maia Foundation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on the fix will update once we go into monitoring status.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
User Settings - Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified the fix is in progress.
