Customers receiving Authentication failed messages upon login attempts
View the provider incident record →Current answer
Matillion Services experienced a major incident: Customers receiving Authentication failed messages upon login attempts. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Hub
Incident Timeline
Identified
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
Sep 1, 2026 at 5:10 PM UTC
Investigating
We are currently investigating this issue.
Sep 1, 2026 at 5:03 PM UTC
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