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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Some Maia runners failing to start (EU and US regions)
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
investigating
We are currently investigating this issue.
Some Paygo customers experiencing licensing issues
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
June 2026
US Region: Experiencing degraded pipeline execution performance.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Salesforce OAuth - Token Refresh Failing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating the issue
identified
The issue has been implemented and is being reviewed
Salesforce OAuth - Token Refresh Failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where Salesforce OAuth tokens are not being correctly refreshed, causing pipelines to fail.
Connectivity Issues in AU1 Production
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.
OData component failure
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating errors in the OData component for useidurl parameters.
New Agent deployments having issues running Tasks in US Region
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
May 2026
Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Temporary Issue with GitHub Integration in AU Region
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time.
What's affected:
GitHub-backed repositories cannot be set up or linked
Bitbucket integrations are also impacted
Issue is specific to the AU region only
What we're doing:
Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made.
What you can do:
If you ne...
