Daily provider-status observations and published incident history for Luno.
Active provider notice
Luno has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Luno for future changes.
100%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.
This is due to the following: AVAX validators for staking have renewal periods which is every three months.
During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.
Customers can expect to receive rewards less frequently for the next 3 weeks.
We appreciate your understanding in this matter.
September 2026
Fiat Deposits and Withdrawals Unavailable in Kenya
Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Issues With Our Prediction Markets
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment.
We are working on this issue as a priority and apologise for any inconvenience caused.
Intermittent Errors On Luno App
Source not attested
Last archived state: resolved
View archived record details
identified
Update:
Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors.
Our team is working on this as this our priority
We appreciate your understanding and patience whilst we work to resolve this.
identified
We have identified an issue causing visual and functional errors when customers use our Luno app.
Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets.
Our team is working on this as a priority.
Updates to follow
Delayed Deposits In Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that is caused by our third party that is causing delays in Deposits for Customers. Customers will experience slow responses in bank deposits.
We apologise for the inconvenience caused and we are working with the third party to resolve the issue
Customers Unable to Enable Sends In Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity.
We apologise for the inconvenience caused. We are currently working on resolving this.
April 2026
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 1st of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 4th of May 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
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Notis Cuti Umum - ...
Withdrawal delays in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds.
Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them.
We appreciate your understanding and patience.
Updates to follow.
Delays In LTC Sends
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends.
We are working with the third party on resolving the issue as a priority.
Delays with balance updates on exchange
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We have implemented a fix, and we are monitoring the results.
Updates to follow
identified
Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed.
We are working to resolve this as soon as possible. We appreciate your understanding in this matter.
Updates to follow.
Delays with balance updates on exchange
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We have implemented a fix, and we are monitoring the results.
Updates to follow
identified
Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed.
We are working to resolve this as soon as possible. We appreciate your understanding in this matter.
Updates to follow.
Delayed Withdrawals In Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix.
We sincerely apologise for the inconvenience.
