Luno Outage History

Uptime record, past incidents, and downtime history for Luno.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
June 2026	0%	27	27
May 2026	32.3%	31	21
April 2026	100%	30	0
March 2026	100%	3	0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026

TRON and DOGE Sends are temporarily unavailable

Started: Jun 24, 7:13 AM

identified

We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

Jun 24, 7:13 AM

Sends are delayed for USDT

Started: Jun 23, 12:42 AM

identified

We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

Jun 23, 12:42 AM

Delayed Deposits And Withdrawals in Nigeria

Started: Jun 19, 5:21 PM

monitoring

We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.

Jun 19, 6:50 PM

identified

We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers. Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible. We appreciate your understanding in this matter.

Jun 19, 5:21 PM

Scheduled Database Maintenance

Started: Jun 18, 9:43 AM

identified

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 18 June 2026 Time: 9:45 to 14:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We...

Jun 18, 9:43 AM

Intermittent Issues with Toshi

Started: Jun 17, 1:47 PM

identified

Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

Jun 17, 1:47 PM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Started: Jun 16, 8:38 AM

identified

The 17th of June 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum...

Jun 16, 8:38 AM

Cryptocurrency sends intermittent error

Started: Jun 15, 7:15 AM

monitoring

Update: We have implemented a fix for this issue and we are currently monitoring the results. Updates to follow

Jun 15, 10:58 AM

identified

Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority

Jun 15, 8:36 AM

investigating

We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Our team is currently investigating the cause of this issue as a priority. Updates to follow.

Jun 15, 7:15 AM

Crypto Send Delay for certain coins

Started: Jun 7, 11:14 AM

monitoring

Update: We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.

Jun 7, 11:38 AM

identified

Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow

Jun 7, 11:31 AM

identified

We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

Jun 7, 11:14 AM

Exchange Not Posting Orders

Started: Jun 7, 1:06 AM

identified

We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

Jun 7, 1:06 AM

Exchange Trades and Balance Update Delays

Started: Jun 5, 7:55 PM

identified

We are continuing to work on a fix for this issue.

Jun 5, 8:07 PM

identified

We are currently experiencing an issue affecting the Luno exchange. Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.

Jun 5, 7:55 PM

ETH Crypto Sends

Started: Jun 5, 5:02 PM

identified

We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

Jun 5, 5:02 PM

Delayed AVAX Staking Rewards

Started: Jun 5, 2:57 PM

investigating

We are currently experiencing a delay in the processing of AVAX staking rewards. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

Jun 5, 2:57 PM

Delayed Deposits in Indonesia

Started: Jun 3, 6:55 AM

identified

We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

Jun 3, 6:55 AM

Delayed Deposits and Withdrawals in Nigeria

Started: Jun 3, 6:03 AM

identified

We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals. Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible We apologise for the inconvenience caused.

Jun 3, 6:03 AM

Enable cryptocurrency sends delay

Started: Jun 1, 2:29 PM

monitoring

A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally. We are monitoring the situation to ensure everything remains stable.

Jun 2, 2:53 PM

identified

We have identified an issue affecting customers trying to enable cryptocurrency sends. Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends. Customers who already have sends enabled will not be affected Our team is working on the fix as a priority. Updates to follow

Jun 1, 2:29 PM

May 2026

Intermittent errors on Luno

Started: May 30, 11:41 AM

identified

Update: Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency. Our Team is working on this as a priority. Updates to follow

May 30, 12:12 PM

identified

We have identified an issue affecting our API websocket, which may affect customers. Customers who use the Luno API may experience intermittent connection timeouts. Our Team is working on this as a priority. Updates to follow

May 30, 11:41 AM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Started: May 29, 8:54 AM

identified

The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permin...

May 29, 8:54 AM

Delayed crypto sends

Started: May 28, 1:01 AM

identified

We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom. Customers in the affected regions may experience longer than usual processing times for crypto sends during this period. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

May 28, 1:01 AM

Fiat Pairs Temporarily Unavailable on Instant Buy & Sell

Started: May 27, 8:37 PM

identified

We are currently experiencing an issue affecting fiat pairs on Instant Buy & Sell. As a result, fiat pairs are temporarily unavailable. Crypto-to-crypto pairs remain fully operational and available for trading through Instant Buy & Sell. Our team is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding.

May 27, 8:37 PM

Trade Matching Delays on Exchange

Started: May 27, 7:00 PM

monitoring

We have implemented a fix for the issue affecting trade matching on the exchange and are currently monitoring the platform closely to ensure stability and full recovery. Trade processing and account balances are returning to normal functionality.

May 27, 11:21 PM

investigating

Our team is continuing to investigate the issue affecting trade matching on the exchange, and we are treating this with the highest priority. While some trades and balances may not yet reflect correctly in customer accounts, all funds remain safe and secure. We understand the importance of timely trade processing and account visibility, and we are working urgently to restore full functionality. Further updates will be shared as soon as more information becomes available.

May 27, 8:12 PM

investigating

We are currently investigating an issue affecting trade matching on the exchange. At this time, some trades may not be matched or processed as expected. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.

May 27, 7:00 PM

Database Maintenance

Started: May 27, 7:30 AM

identified

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: May 27, 2026 Time: 17:00 to 19:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. W...

May 27, 7:30 AM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Started: May 26, 10:17 AM

identified

Penarikan dana selama libur dan cuti bersama Natal. Selama libur dan cuti bersama pada tanggal 27 Mei - 28 Mei 2026 dan 30 Mei - 1 Juni, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Pr...

May 26, 10:17 AM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Started: May 26, 9:55 AM

identified

The 27th of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 28th of May 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Pe...

May 26, 9:55 AM

Delayed Withdrawals In Nigeria

Started: May 25, 1:32 PM

identified

Customers in Nigeria are experiencing delays in withdrawals due to a third-party. We are working with the third party to resolve this as a priority. We apologise for any inconvenience caused.

May 25, 1:32 PM

Prediction Markets Service Degradation

Started: May 22, 11:03 AM

monitoring

Prediction Markets are now working again after an earlier external network issue. We are monitoring the situation and will share updates if anything changes.

May 22, 1:22 PM

identified

We are currently experiencing service degradation affecting certain Prediction Markets features due to an external network issue outside of our control. As a result, some markets and related data may not display correctly in the app. We are monitoring the situation closely and will provide updates as soon as possible.

May 22, 11:03 AM

Unable to send Cryptocurrency

Started: May 18, 11:15 AM

identified

We have identified the root cause of this issue. Our team is working to get the fix out ASAP. Customers will get a message letting them know we could not complete the send. Updates to follow

May 18, 11:23 AM

investigating

We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends. Customers will get a message letting them know we could not complete the send. We are working on this as a priority. Updates to follow

May 18, 11:15 AM

Delayed Deposits In Nigeria

Started: May 17, 10:08 PM

identified

Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party. We are working to resolve the issue as a priority with our third party. Thank you for your patience and we apologise for the inconvenience caused.

May 17, 10:08 PM

Delayed AVAX Rewards Payout

Started: May 15, 1:08 PM

identified

We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party. Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

May 15, 1:08 PM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Started: May 14, 12:20 AM

identified

Selama libur dan cuti bersama pada tanggal 14 Mei - 17 Mei 2026, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 18 Mei 2026. Perlu...

May 14, 12:20 AM

Issues With Our Prediction Markets

Started: May 6, 11:17 AM

identified

We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment. We are working on this issue as a priority and apologise for any inconvenience caused.

May 6, 11:17 AM

Deposits and Withdrawals affected in Kenya

Started: May 5, 3:04 PM

identified

We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.

Jun 24, 3:08 PM

identified

Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.

Jun 10, 11:50 AM

identified

Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.

Jun 5, 6:58 AM

identified

We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter.

May 21, 8:32 AM

identified

We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We appreciate you patience and understanding in this matter

May 8, 12:53 PM

identified

We have identified an issue causing withdrawal processing in Kenya to be unsuccessful. Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail. Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible. We appreciate your understanding in this matter.

May 5, 3:04 PM

Intermittent Errors On Luno App

Started: May 5, 11:20 AM

identified

Update: Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors. Our team is working on this as this our priority We appreciate your understanding and patience whilst we work to resolve this.

May 5, 11:53 AM

identified

We have identified an issue causing visual and functional errors when customers use our Luno app. Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets. Our team is working on this as a priority. Updates to follow

May 5, 11:20 AM

Delayed Deposits In Nigeria

Started: May 4, 1:55 PM

identified

We have identified an issue that is caused by our third party that is causing delays in Deposits for Customers. Customers will experience slow responses in bank deposits. We apologise for the inconvenience caused and we are working with the third party to resolve the issue

May 4, 1:55 PM

Customers Unable to Enable Sends In Malaysia

Started: May 4, 7:32 AM

identified

We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity. We apologise for the inconvenience caused. We are currently working on resolving this.

May 4, 7:32 AM

April 2026

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Started: Apr 30, 8:31 AM

identified

The 1st of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 4th of May 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - ...

Apr 30, 8:31 AM

Withdrawal delays in South Africa

Started: Apr 29, 8:15 AM

identified

Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds. Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them. We appreciate your understanding and patience. Updates to follow.

Apr 29, 8:15 AM

Delays In LTC Sends

Started: Apr 27, 12:53 PM

identified

We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends. We are working with the third party on resolving the issue as a priority.

Apr 27, 12:53 PM

Delays with balance updates on exchange

Started: Apr 21, 10:27 AM

monitoring

Update: We have implemented a fix, and we are monitoring the results. Updates to follow

Apr 21, 10:27 AM

identified

Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Apr 21, 10:27 AM

Delays with balance updates on exchange

Started: Apr 21, 9:29 AM

monitoring

Update: We have implemented a fix, and we are monitoring the results. Updates to follow

Apr 21, 9:54 AM

identified

Apr 21, 9:29 AM

Delayed Withdrawals In Indonesia

Started: Apr 20, 8:52 AM

identified

Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix. We sincerely apologise for the inconvenience.

Apr 20, 8:52 AM

Push Notification Issue for IOS Users

Started: Apr 16, 1:12 PM

identified

We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices. Our team is working on this as a priority. Updates to follow

Apr 16, 1:12 PM

FNB Business Customers Unable To Initiate Deposits In South Africa

Started: Apr 15, 6:29 AM

identified

We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account. We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.

Apr 15, 6:29 AM

Delayed USDT Withdrawals

Started: Apr 14, 4:50 PM

identified

We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible. We apologise for the inconvenience caused.

Apr 14, 4:50 PM

Malaysia SMS OTP delays

Started: Apr 10, 8:36 AM

identified

We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend. We appreciate your patience in the matter.

Apr 10, 12:55 PM

identified

We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's. We are currently working on the issue both internally and with our SMS provider. PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying

Apr 10, 8:36 AM

Delayed Withdrawals In Kenya

Started: Apr 9, 9:53 AM

identified

We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.

Apr 17, 1:00 PM

identified

Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

Apr 13, 6:45 AM

identified

We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Apr 9, 9:53 AM

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Started: Apr 2, 1:21 PM

identified

We are continuing to work on a fix for this issue.

Apr 4, 8:57 AM

identified

Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

Apr 2, 1:21 PM

Prediction Orders and Markets Currently Unavailable

Started: Apr 2, 10:53 AM

investigating

We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders. We are working on the issue with our third provider as a priority.

Apr 2, 10:53 AM

Delayed AVAX staking reward payout

Started: Apr 2, 8:41 AM

monitoring

We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues. We appreciate your patience.

Apr 7, 8:29 AM

identified

Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April. We appreciate your patience.

Apr 2, 1:41 PM

identified

We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

Apr 2, 8:41 AM

March 2026

Delayed withdrawals in Kenya

Started: Mar 24, 2:48 PM

identified

Mar 30, 7:37 AM

identified

Mar 26, 1:38 PM

identified

Mar 24, 2:48 PM

February 2026

Ethereum (ETH) Staking Network Delay

Started: Feb 25, 10:01 AM

identified

Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards. What Customers need to know: New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain. Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be pa...

Feb 25, 10:01 AM

Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia

Started: Feb 23, 5:41 PM

identified

Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice. During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational. We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored. Deposit m...

Feb 23, 5:41 PM

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