Luno Outage History
Uptime record, past incidents, and downtime history for Luno.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 83.3% | 12 | 2 |
| April 2026 | 100% | 30 | 0 |
| March 2026 | 100% | 4 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Issues With Our Prediction Markets
Started: May 6, 11:17 AM
identified
We have identified an issue were our customers in Nigeria and South Africa are unable to use our prediction markets. Customers will not be able to make any predictions at this moment.
We are working on this issue as a priority and apologise for any inconvenience caused.
May 6, 11:17 AM
Withdrawal issue in Kenya
Started: May 5, 3:04 PM
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
May 8, 12:53 PM
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
May 5, 3:04 PM
Intermittent Errors On Luno App
Started: May 5, 11:20 AM
identified
Update:
Customers may experience intermittent errors with the Luno app, wallet information, deposits, and crypto sends are all affected, so when customers attempt these actions, they will may get errors.
Our team is working on this as this our priority
We appreciate your understanding and patience whilst we work to resolve this.
May 5, 11:53 AM
identified
We have identified an issue causing visual and functional errors when customers use our Luno app.
Customers may experience issues when using the Luno app when trying to view cryptocurrency wallets.
Our team is working on this as a priority.
Updates to follow
May 5, 11:20 AM
Delayed Deposits In Nigeria
Started: May 4, 1:55 PM
identified
We have identified an issue that is caused by our third party that is causing delays in Deposits for Customers. Customers will experience slow responses in bank deposits.
We apologise for the inconvenience caused and we are working with the third party to resolve the issue
May 4, 1:55 PM
Customers Unable to Enable Sends In Malaysia
Started: May 4, 7:32 AM
identified
We are aware that some customers who tried to enable sends between April 25 and April 28, 2026, are experiencing issues enabling this feature even after verifying their identity.
We apologise for the inconvenience caused. We are currently working on resolving this.
May 4, 7:32 AM
April 2026
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Started: Apr 30, 8:31 AM
identified
The 1st of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 4th of May 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
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Notis Cuti Umum - ...
Apr 30, 8:31 AM
Withdrawal delays in South Africa
Started: Apr 29, 8:15 AM
identified
Current Status: Customers may see longer-than-normal processing times after attempting to withdraw funds.
Unfortunately, this is outside our control, as the issue lies with our 3rd-party banking partner; we are working hard to resolve it with them.
We appreciate your understanding and patience.
Updates to follow.
Apr 29, 8:15 AM
Delays In LTC Sends
Started: Apr 27, 12:53 PM
identified
We have identified an issue with our third party that is causing LTC sends to be delayed. Customers will experience delays in LTC Sends.
We are working with the third party on resolving the issue as a priority.
Apr 27, 12:53 PM
Delays with balance updates on exchange
Started: Apr 21, 10:27 AM
monitoring
Update:
We have implemented a fix, and we are monitoring the results.
Updates to follow
Apr 21, 10:27 AM
identified
Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed.
We are working to resolve this as soon as possible. We appreciate your understanding in this matter.
Updates to follow.
Apr 21, 10:27 AM
Delays with balance updates on exchange
Started: Apr 21, 9:29 AM
monitoring
Update:
We have implemented a fix, and we are monitoring the results.
Updates to follow
Apr 21, 9:54 AM
identified
Current Status: Customers executing a high frequency of orders may see a delay with balance updates in their account once their order is executed.
We are working to resolve this as soon as possible. We appreciate your understanding in this matter.
Updates to follow.
Apr 21, 9:29 AM
Delayed Withdrawals In Indonesia
Started: Apr 20, 8:52 AM
identified
Customers are currently experiencing withdrawal delays due to an issue with one of our third-party providers. Resolving this is our top priority, and we are working closely with them to implement a fix.
We sincerely apologise for the inconvenience.
Apr 20, 8:52 AM
Push Notification Issue for IOS Users
Started: Apr 16, 1:12 PM
identified
We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices.
Our team is working on this as a priority.
Updates to follow
Apr 16, 1:12 PM
FNB Business Customers Unable To Initiate Deposits In South Africa
Started: Apr 15, 6:29 AM
identified
We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account.
We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.
Apr 15, 6:29 AM
Delayed USDT Withdrawals
Started: Apr 14, 4:50 PM
identified
We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible.
We apologise for the inconvenience caused.
Apr 14, 4:50 PM
Malaysia SMS OTP delays
Started: Apr 10, 8:36 AM
identified
We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend.
We appreciate your patience in the matter.
Apr 10, 12:55 PM
identified
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
Apr 10, 8:36 AM
Delayed Withdrawals In Kenya
Started: Apr 9, 9:53 AM
identified
We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.
We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 17, 1:00 PM
identified
Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 13, 6:45 AM
identified
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
Apr 9, 9:53 AM
Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa
Started: Apr 2, 1:21 PM
identified
We are continuing to work on a fix for this issue.
Apr 4, 8:57 AM
identified
Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th.
The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Apr 2, 1:21 PM
Prediction Orders and Markets Currently Unavailable
Started: Apr 2, 10:53 AM
investigating
We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders.
We are working on the issue with our third provider as a priority.
Apr 2, 10:53 AM
Delayed AVAX staking reward payout
Started: Apr 2, 8:41 AM
monitoring
We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues.
We appreciate your patience.
Apr 7, 8:29 AM
identified
Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April.
We appreciate your patience.
Apr 2, 1:41 PM
identified
We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers.
Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
Apr 2, 8:41 AM
March 2026
Delayed withdrawals in Kenya
Started: Mar 24, 2:48 PM
identified
We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.
We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
Mar 30, 7:37 AM
identified
Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Mar 26, 1:38 PM
identified
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
Mar 24, 2:48 PM
February 2026
Ethereum (ETH) Staking Network Delay
Started: Feb 25, 10:01 AM
identified
Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.
What Customers need to know:
New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.
Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be pa...
Feb 25, 10:01 AM
Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia
Started: Feb 23, 5:41 PM
identified
Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice.
During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational.
We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored.
Deposit m...
Feb 23, 5:41 PM