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100%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Instant Buy not available in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue.
We are working on this as a priority
Delayed Crypto Sends
Source not attested
Last archived state: resolved
View archived record details
identified
Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers.
We are working on this issue with the third party as a priority.
We apologise for inconvenience caused
Deposits unavailable in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits.
Unfortunately, this is due to an issue with our 3rd partner provider.
We are working on fixing this as soon as possible.
We appreciate your understanding in this matter.
Deposits unavailable in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits.
Unfortunately, this is due to an issue with our 3rd partner provider.
We are working on fixing this as soon as possible.
We appreciate your understanding in this matter.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th.
The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Degraded performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to resolve the recurrence of degraded performance. Functionality has been restored across the platform. We will continue to closely monitor the system to confirm the issue is fully resolved.
identified
We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.
monitoring
A fix has been implemented, and functionality has been restored across the platform.
We will continue to monitor for any further issues.
investigating
We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.
Delayed XRP sends
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer experiencing delays with XRP sends. Our team will continue to monitor the situation for any further issues.
identified
We are currently experiencing an issue causing XRP withdrawals to be delayed.
We have identified the issue and are working to resolve it as soon as possible.
July 2026
Delayed Account Verification In Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider.
We are actively monitoring the situation.
Apologies for any inconvenienced caused.
Delays with USDC Rewards In South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution.
We apologise for the inconvenience.
Delayed DOT Staking rewards
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a delay in the processing of DOT staking rewards.
Customers who have staked DOT cryptocurrency will experience delayed reward payouts.
We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
