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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative.
We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Instant Buy not available in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
Unfortunately, the issue does not sit with us but with our 3rd party provider, which we are working with to solve this issue.
We are working on this as a priority
Delayed Crypto Sends
Source not attested
Last archived state: resolved
View archived record details
identified
Due to an outage with a third party, we are currently experiencing an issue causing delayed crypto sends for customers.
We are working on this issue with the third party as a priority.
We apologise for inconvenience caused
Deposits unavailable in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits.
Unfortunately, this is due to an issue with our 3rd partner provider.
We are working on fixing this as soon as possible.
We appreciate your understanding in this matter.
Deposits unavailable in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may cause customers to experience errors when attempting to initiate deposits.
Unfortunately, this is due to an issue with our 3rd partner provider.
We are working on fixing this as soon as possible.
We appreciate your understanding in this matter.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
Please note that August 10th is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until August 11th.
The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Degraded performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to resolve the recurrence of degraded performance. Functionality has been restored across the platform. We will continue to closely monitor the system to confirm the issue is fully resolved.
identified
We are aware of a recurrence of degraded performance affecting the platform. Our engineering team is actively investigating and working toward a resolution. We will provide a further update shortly.
monitoring
A fix has been implemented, and functionality has been restored across the platform.
We will continue to monitor for any further issues.
investigating
We are investigating an issue which may be causing degraded performance on the app as well as some customers experiencing errors when using the platform.
Delayed XRP sends
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer experiencing delays with XRP sends. Our team will continue to monitor the situation for any further issues.
identified
We are currently experiencing an issue causing XRP withdrawals to be delayed.
We have identified the issue and are working to resolve it as soon as possible.
July 2026
Delayed Account Verification In Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Indonesia may experience delays in account verification due to downtime with our third-party verification provider.
We are actively monitoring the situation.
Apologies for any inconvenienced caused.
Delays with USDC Rewards In South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting USDC Earn reward payouts. Our team is actively working on a resolution.
We apologise for the inconvenience.
Delayed DOT Staking rewards
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a delay in the processing of DOT staking rewards.
Customers who have staked DOT cryptocurrency will experience delayed reward payouts.
We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
