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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative.
We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Trade Matching Delays on Exchange
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue affecting trade matching on the exchange and are currently monitoring the platform closely to ensure stability and full recovery.
Trade processing and account balances are returning to normal functionality.
investigating
Our team is continuing to investigate the issue affecting trade matching on the exchange, and we are treating this with the highest priority.
While some trades and balances may not yet reflect correctly in customer accounts, all funds remain safe and secure.
We understand the importance of timely trade processing and account visibility, and we are working urgently to restore full functionality.
Further updates will be shared as soon as more information becomes available.
investigating
We are currently investigating an issue affecting trade matching on the exchange.
At this time, some trades may not be matched or processed as expected. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible.
We apologise for the inconvenience and will provide further updates as more information becomes available.
Database Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: May 27, 2026
Time: 17:00 to 19:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. W...
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Penarikan dana selama libur dan cuti bersama Natal.
Selama libur dan cuti bersama pada tanggal 27 Mei - 28 Mei 2026 dan 30 Mei - 1 Juni, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Pr...
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 27th of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 28th of May 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Pe...
Delayed Withdrawals In Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Nigeria are experiencing delays in withdrawals due to a third-party.
We are working with the third party to resolve this as a priority.
We apologise for any inconvenience caused.
Prediction Markets Service Degradation
Source not attested
Last archived state: resolved
View archived record details
monitoring
Prediction Markets are now working again after an earlier external network issue.
We are monitoring the situation and will share updates if anything changes.
identified
We are currently experiencing service degradation affecting certain Prediction Markets features due to an external network issue outside of our control. As a result, some markets and related data may not display correctly in the app.
We are monitoring the situation closely and will provide updates as soon as possible.
Unable to send Cryptocurrency
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this issue.
Our team is working to get the fix out ASAP.
Customers will get a message letting them know we could not complete the send.
Updates to follow
investigating
We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends.
Customers will get a message letting them know we could not complete the send.
We are working on this as a priority.
Updates to follow
Delayed Deposits In Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party.
We are working to resolve the issue as a priority with our third party.
Thank you for your patience and we apologise for the inconvenience caused.
Delayed AVAX Rewards Payout
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party.
Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Selama libur dan cuti bersama pada tanggal 14 Mei - 17 Mei 2026, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 18 Mei 2026.
Perlu...
