Daily provider-status observations and published incident history for Luno.
Active provider notice
Luno has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Luno for future changes.
100%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.
This is due to the following: AVAX validators for staking have renewal periods which is every three months.
During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.
Customers can expect to receive rewards less frequently for the next 3 weeks.
We appreciate your understanding in this matter.
September 2026
Fiat Deposits and Withdrawals Unavailable in Kenya
Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Trade Matching Delays on Exchange
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for the issue affecting trade matching on the exchange and are currently monitoring the platform closely to ensure stability and full recovery.
Trade processing and account balances are returning to normal functionality.
investigating
Our team is continuing to investigate the issue affecting trade matching on the exchange, and we are treating this with the highest priority.
While some trades and balances may not yet reflect correctly in customer accounts, all funds remain safe and secure.
We understand the importance of timely trade processing and account visibility, and we are working urgently to restore full functionality.
Further updates will be shared as soon as more information becomes available.
investigating
We are currently investigating an issue affecting trade matching on the exchange.
At this time, some trades may not be matched or processed as expected. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible.
We apologise for the inconvenience and will provide further updates as more information becomes available.
Database Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: May 27, 2026
Time: 17:00 to 19:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. W...
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Penarikan dana selama libur dan cuti bersama Natal.
Selama libur dan cuti bersama pada tanggal 27 Mei - 28 Mei 2026 dan 30 Mei - 1 Juni, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Pr...
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 27th of May 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 28th of May 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
__
Notis Cuti Umum - Pe...
Delayed Withdrawals In Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Nigeria are experiencing delays in withdrawals due to a third-party.
We are working with the third party to resolve this as a priority.
We apologise for any inconvenience caused.
Prediction Markets Service Degradation
Source not attested
Last archived state: resolved
View archived record details
monitoring
Prediction Markets are now working again after an earlier external network issue.
We are monitoring the situation and will share updates if anything changes.
identified
We are currently experiencing service degradation affecting certain Prediction Markets features due to an external network issue outside of our control. As a result, some markets and related data may not display correctly in the app.
We are monitoring the situation closely and will provide updates as soon as possible.
Unable to send Cryptocurrency
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this issue.
Our team is working to get the fix out ASAP.
Customers will get a message letting them know we could not complete the send.
Updates to follow
investigating
We are investigating an issue causing an issue when customers attempt to initiate cryptocurrency sends.
Customers will get a message letting them know we could not complete the send.
We are working on this as a priority.
Updates to follow
Delayed Deposits In Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
Customers in Nigeria are unable to initiate deposits. This is due to an issue caused by our third party.
We are working to resolve the issue as a priority with our third party.
Thank you for your patience and we apologise for the inconvenience caused.
Delayed AVAX Rewards Payout
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers which is caused by our third party.
Staking and unstaking rewards are unaffected. Our team is working with the third party to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Selama libur dan cuti bersama pada tanggal 14 Mei - 17 Mei 2026, penarikan dana akan diproses seperti biasa dengan limit berikut:
- Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah
- Penarikan ke bank lainnya di bawah 250 juta rupiah
Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan.
Proses penarikan dana akan kembali berjalan normal pada 18 Mei 2026.
Perlu...
