Current answer
Luno experienced a none incident: Fiat Deposits and Withdrawals Unavailable in Kenya. The provider currently marks this incident Identified.
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Incident Lifecycle
Incident Timeline
Identified
Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
What's affected:
KES (fiat) deposits: unavailable
KES (fiat) withdrawals: unavailable. Any attempt will fail.
What's still working:
Cryptocurrency sends to external wallets
What you can do:
If you need to move funds out of your account, you can withdraw your crypto to an external wallet.
We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.
Sep 30, 2026 at 9:51 AM UTC
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