New Multi-region uptime checks and custom-domain status pages

Luno Outage History

Daily provider-status observations and published incident history for Luno.

Operational

Luno is operational. Verified . Official provider source.

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100% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Disabled Withdrawals In Kenya

View incident details and source

Started:

identified
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative. We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period

View incident details and source

Started:

identified
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. Existing open orders will remain in the order book - they will not be cancelled. No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. Instant buy and sell of crypto-crypto pairs remain unaffected. Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: You can still access your account, view balances, and review transaction history. Deposits and withdrawals (fiat and crypto) remain available. Staking and unstaking continue to work. Wallet balance and transaction updates may be slightly delayed. Maintenance Schedule Start Date/Time: Oct 1, 2026 04:00 AM UTC End Date/Time: Oct 1, 2026 05:00 AM UTC Estimated Duration: 1 hour What You Need to Do Plan your transactional activities accordingly, taking into account the maintenance window and its timings. Consider completing any critical transactions before or after the maintenance period. Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.
August 2026
Instant Buy not available in South Africa

View incident details and source

Started:

identified
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error. Customers can still use instant deposit and EFT options to buy cryptocurrency. We are working on this as a priority
May 2026
Deposits Unavailable In Kenya

View incident details and source

Started:

identified
Update: Fiat withdrawals restored for Kenyan customers Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time. Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored. We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful. Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail. Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible. We appreciate your understanding in this matter.

Legacy Incident Archive

61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

February 2026
Deposits via Bank Transfer Are Temporarily Unavailable in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice. During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational. We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored. Deposit m...
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