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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative.
We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Push Notification Issue for IOS Users
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing push notifications to fail when being sent to our customers who use IOS devices.
Our team is working on this as a priority.
Updates to follow
FNB Business Customers Unable To Initiate Deposits In South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue where our FNB Business Account Holders are unable to initiate Deposits into our Account.
We are working with FNB as a high priority to resolve the issue and apologies for any inconvenience caused.
Delayed USDT Withdrawals
Source not attested
Last archived state: resolved
View archived record details
identified
We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue with our provider and will resolve as soon as possible.
We apologise for the inconvenience caused.
Malaysia SMS OTP delays
Source not attested
Last archived state: resolved
View archived record details
identified
We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend.
We appreciate your patience in the matter.
identified
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
Delayed Withdrawals In Kenya
Source not attested
Last archived state: resolved
View archived record details
identified
We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.
We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
identified
Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
identified
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th.
The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
Prediction Orders and Markets Currently Unavailable
Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders.
We are working on the issue with our third provider as a priority.
Delayed AVAX staking reward payout
Source not attested
Last archived state: resolved
View archived record details
monitoring
We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues.
We appreciate your patience.
identified
Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April.
We appreciate your patience.
identified
We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers.
Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.
March 2026
Delayed withdrawals in Kenya
Source not attested
Last archived state: resolved
View archived record details
identified
We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.
We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
identified
Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
identified
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
February 2026
Ethereum (ETH) Staking Network Delay
Source not attested
Last archived state: resolved
View archived record details
identified
Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards.
What Customers need to know:
New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain.
Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be pa...
