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100%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Exchange Trades and Balance Update Delays
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue affecting the Luno exchange.
Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.
ETH Crypto Sends
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue with ETH sends not processing.
Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.
Delayed AVAX Staking Rewards
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a delay in the processing of AVAX staking rewards.
We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
Delayed Deposits in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing delays with deposits in Indonesia.
Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times.
Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible
We appreciate your understanding in this matter.
Delayed Deposits and Withdrawals in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals.
Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible
We apologise for the inconvenience caused.
Enable cryptocurrency sends delay
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally.
We are monitoring the situation to ensure everything remains stable.
identified
We have identified an issue affecting customers trying to enable cryptocurrency sends.
Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends.
Customers who already have sends enabled will not be affected
Our team is working on the fix as a priority.
Updates to follow
May 2026
Intermittent errors on Luno
Source not attested
Last archived state: resolved
View archived record details
identified
Update:
Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency.
Our Team is working on this as a priority.
Updates to follow
identified
We have identified an issue affecting our API websocket, which may affect customers.
Customers who use the Luno API may experience intermittent connection timeouts.
Our Team is working on this as a priority.
Updates to follow
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
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Notis Cuti Umum - Permin...
Delayed crypto sends
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom.
Customers in the affected regions may experience longer than usual processing times for crypto sends during this period.
We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Fiat Pairs Temporarily Unavailable on Instant Buy & Sell
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue affecting fiat pairs on Instant Buy & Sell. As a result, fiat pairs are temporarily unavailable.
Crypto-to-crypto pairs remain fully operational and available for trading through Instant Buy & Sell.
Our team is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding.
