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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative.
We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Exchange Trades and Balance Update Delays
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue affecting the Luno exchange.
Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.
ETH Crypto Sends
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue with ETH sends not processing.
Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.
Delayed AVAX Staking Rewards
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a delay in the processing of AVAX staking rewards.
We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix
Delayed Deposits in Indonesia
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing delays with deposits in Indonesia.
Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times.
Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible
We appreciate your understanding in this matter.
Delayed Deposits and Withdrawals in Nigeria
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing customers in Nigeria to experience delays with deposits and withdrawals.
Unfortunately is due to an issue caused by our third party, and we are working with them to get it fixed as soon as possible
We apologise for the inconvenience caused.
Enable cryptocurrency sends delay
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to mitigate the issue affecting customers enabling cryptocurrency sends. Customers should now be able to enable sends normally.
We are monitoring the situation to ensure everything remains stable.
identified
We have identified an issue affecting customers trying to enable cryptocurrency sends.
Customers who have their cryptocurrency sends disabled may experience a delay or loop when trying to enable cryptocurrency sends.
Customers who already have sends enabled will not be affected
Our team is working on the fix as a priority.
Updates to follow
May 2026
Intermittent errors on Luno
Source not attested
Last archived state: resolved
View archived record details
identified
Update:
Customers may experience intermittent errors when using Luno's API or attempting to send cryptocurrency.
Our Team is working on this as a priority.
Updates to follow
identified
We have identified an issue affecting our API websocket, which may affect customers.
Customers who use the Luno API may experience intermittent connection timeouts.
Our Team is working on this as a priority.
Updates to follow
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 1st and 2nd of June 2026 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno sent to the banks won’t be processed until the 3rd of June 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934
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Notis Cuti Umum - Permin...
Delayed crypto sends
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may be causing delayed crypto sends for some customers in the following regions: South Africa, Malaysia, Nigeria, and the United Kingdom.
Customers in the affected regions may experience longer than usual processing times for crypto sends during this period.
We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Fiat Pairs Temporarily Unavailable on Instant Buy & Sell
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue affecting fiat pairs on Instant Buy & Sell. As a result, fiat pairs are temporarily unavailable.
Crypto-to-crypto pairs remain fully operational and available for trading through Instant Buy & Sell.
Our team is actively working to resolve the issue as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding.
