Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
View the provider incident record →Current answer
Kaseya Inc experienced a critical incident: Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
SaaS Protection Console Login
SaaS Protection Client Onboarding
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 14, 2026 at 4:40 PM UTC
Monitoring
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
Sep 14, 2026 at 2:51 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 14, 2026 at 2:30 PM UTC
Investigating
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 14, 2026 at 12:46 PM UTC
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