Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
View the provider incident record →Current answer
Kaseya Inc experienced a critical incident: Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
US1
US6
US15
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 14, 2026 at 3:20 PM UTC
Investigating
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 14, 2026 at 3:05 PM UTC
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