Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
EU1 (English Europe and Asia)
German (Deutsch)
Incident Timeline
Monitoring
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
Sep 14, 2026 at 11:23 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 14, 2026 at 10:40 AM UTC
Identified
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 14, 2026 at 9:21 AM UTC
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