Daily provider-status observations and published incident history for Kaseya Inc.
Active provider notice
Kaseya Inc has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
investigating
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are aware of a problem where Datto Secure Edge (SASE) administrators are currently unable to create or edit Fabric Tunnels within Network Manager.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
We are continuing to monitor for any further issues.
monitoring
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site.
The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product.
The issue is now resolved, and we are currently monitoring the health of the service.
[VSA9] - [PHILKAS01] - Intermittent Service Disruption
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - UK01 and UK02 Zones - Emails not being sent or received
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Autotask PSA - UK02 - Workflow Rule Delay and Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of an issue affecting Autotask users hosted in the UK02 zone, resulting in increased latency and delays in workflow rule processing.
The Kaseya R&D Team is actively investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
June 2026
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented on both the Syrah and Vidal platforms.
identified
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or la...
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya R&D Team are investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
Please subscribe to this incident to receive update notifications as they become available.
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where partners are unable to access the Workplace portal.
Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices:
UI 15272
Agent #3.17.1.5552
Fixes:
This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled.
The AMSI module remains disabled globally and will be reintroduced through a controlled rollout.
This change does not disable overall EDR protection. It is a temporary mitigation specif...
identified
If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.
investigating
We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority.
What we currently know:
A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution.
What you can do right now:
A reboot of the af...
Endpoint Backup v2 - Backup Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC.
We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience backup failures due to EOF and AOF errors.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are continuing to work on a fix for this issue.
identified
We are continuing the rollout of the fixed agent version to production.
identified
The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.
We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.
identified
The R&D team identified the issue, and developed a fix.
The change is currently being tested before proceeding with the rollout to production.
investigating
We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.
There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.
Subscribe to the Kaseya Status Page for up-t...
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
