We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.
Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being report...
investigating
We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.
Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.
Our Engineering teams are investigating this issue with hig...
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
identified
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
identified
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.
The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.
In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Datto RMM - All Platforms - RMM Agent cannot be installed due to Certificate errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where the Datto RMM agent cannot be installed due to Certificate errors.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto AV – Behavioral Detection Update
Source not attested
Last archived state: resolved
View archived record details
identified
A fix has been developed and this will be released tonight, after 12am(EST) and applied during your next set maintenance window.
identified
We are aware of a low-frequency issue where certain legitimate files may be unexpectedly quarantined by a behavioral detection component.
What’s happening
In rare cases, a behavioral detection module may briefly activate during endpoint startup before policy settings are fully applied. During this short window, files that would normally be allowed may be flagged and quarantined.
Customer impact
Low probability, but non-zero
Quarantined files may not generate alerts in the console
Files can...
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto RMM filters on the Vidal platform are failing to load with an "Out of sort memory" error message.
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Local Virtualization and Verification Will Not Execute Successfully on Windows 2003 and Windows XP 32‑bit Systems
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our R&D team has identified the underlying issue and is actively working toward a targeted resolution.
The deployment window is projected to commence upon completion of the current major device release.
In the interim, please utilize cloud‑based virtualization services to ensure continued operational continuity in the event of a Disaster Recovery scenario.
Please note: This issue is currently impacting only a limited subset of the Datto Windows Agent fleet.
investigating
We have identified an issue introduced in the latest device software release related to agents running 32 bit versions of Windows Server 2003 and Windows XP where screenshot verification and local virtualization fails to start.
We are currently investigating the issue to determine the cause and potential fix.
In the meantime, we have verified that cloud virtualizations are still functional for any DR scenarios. We will provide more information as it becomes available.
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup cadence on pod 'des1-saas-p1' remains at the normal 3x daily backups and our R&D team has deployed additional improvements to further address the issue. They are continuing to closely monitor backup performance of all services on the pod.
monitoring
Our R&D team has increased the daily backup cadence on pod 'des1-saas-p1' from 2x daily backups to 3x daily backups and they are actively monitoring backup performance of all services on the pod.
monitoring
The backup cadence on pod 'des1‑saas‑p1' remains temporarily set to 2x daily backups to maintain high success rates amid Microsoft throttling. R&D is continuing to develop improvements, targeted for release Q2 2026. The 3x daily backup cadence will be restored once it is stable and reliable for all customers.
monitoring
After monitoring over the weekend, all services are backing up normally at 2x backup per day again. Our R&D teams are continuing to develop and test improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
monitoring
We are aware of additional reports of backup performance degradation affecting SharePoint services on pod 'des1-saas-p1'. Our R&D team has implemented changes to address the issue and are monitoring.
monitoring
Daily backup cadence on pod ‘des1‑saas‑p1’ remains temporarily set to 2x backups per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling. Our R&D teams are actively developing and testing improvements to address the issue, with a targeted release in Q2 2026. We will restore the 3x daily backup cadence when it is safe and reliable for all customers on the pod.
monitoring
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod. Backup success rates remain stable and the R&D team is continuing to monitor.
identified
Backups remain stable at 2x backups per day and our R&D team is continuing to monitor closely. The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
identified
Backups continue to process normally at 2x backups per day and success rates remain stable. Our R&D team will continue to monitor backup performance on the pod closely over the weekend as they prepare to increase backup frequency to 3x backups per day early next week.
identified
Backup frequency on the pod was increased to 2 backups per day again and our R&D team is monitoring closely as backup success rates continue to improve.
identified
The R&D team has successfully restored pod stability, and backups are now processing in real time.
They are working to resume the schedule of two backups per day, beginning with the next backup window.
Additional capacity is also being added to maintain continued pod stability, and to enable increasing the backup cadence to 3 backups per day in the near future.
identified
Recent changes made to improve SharePoint and Teams backup performance did not produce the expected results. Our R&D team will be implementing additional mitigation measures over the next 24 hours to further stabilize SharePoint and Teams backups for customers on the pod. As part of this work, we will be temporarily reducing backup frequency for customers from 2x backups per day to 1x backups per day. These adjustments are intended to improve overall system reliability while long‑term enhan...
identified
Issues affecting Teams backup performance have been identified and our R&D team is continuing to address the underlying problem affecting SharePoint/Teams backup performance for some customers hosted on the pod.
identified
After the changes implemented yesterday, the Kaseya R&D team is working to deploy additional improvements to further address the degraded backup performance affecting some customers hosted on pod 'des1-saas-p1'.
monitoring
The Kaseya R&D team has implemented additional changes to help address the issue and are monitoring the results closely.
identified
We are aware of a problem where some customers hosted on pod 'des1-saas-p1' are experiencing backup performance degradation for some SharePoint services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
In the meantime, the R&D team has temporarily decreased the daily backup frequency on pod 'des1-saas-p1' from 3x per day to 2x per day to help maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
Subscribe to the Kaseya Status...
