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JW Player Outage History

Daily provider-status observations and published incident history for JW Player.

Operational

JW Player is operational. Verified . Official provider source.

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72.4% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 76.7% 30 7

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Elevated API Latency affecting Instant Live - 9 October 2026
minor Observed active window 58m

View incident details and source

Started:

Live Channels
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Elevated errors on Direct Uploads affecting Instant Live
minor Observed active window 3h 4m

View incident details and source

Started:

Live Channels
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
September 2026
Degraded Streaming for Broadcast Live Events in the US Region
minor Observed active window 7h 1m

View incident details and source

Started:

Live Channels
monitoring
We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue.
identified
We have identified this issue and confirmed it to be related to 3rd Party Vendor services.
investigating
We are currently investigating issues with Broadcast Live Events in the US Region.
Elevated webhook delivery latency
minor Observed active window 40m

View incident details and source

Started:

Live Channels
identified
Third party provider issue impacting Instant Live.
High latency on Content service
minor Observed active window 1h 37m

View incident details and source

Started:

Media Delivery
investigating
We’ve observed latency on our content services and are currently investigating the issue.
August 2026
Slow Stream start up times for Broadcast Live Events in the US Region
minor Observed active window 155h 31m

View incident details and source

Started:

Live Channels
monitoring
A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.
investigating
We're seeing the slow stream start up times recur in the US Region and are investigating.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue. We advise creating new streams in the EU Region.
Potential Delay in Analytics Data
minor Observed active window 28h 25m

View incident details and source

Started:

Data & Analytics
monitoring
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
monitoring
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
identified
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
identified
The issue has been identified and we are working on a solution.
investigating
We are currently investigating a potential delay in our analytics data

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
DRM Issues affecting US and Asia regions
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a fix and are monitoring performance
monitoring
Increased latency and 5xx on DRM platform requests
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