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72.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Elevated API Latency affecting Instant Live - 9 October 2026
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
monitoring
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
identified
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
identified
The issue has been identified and we are working on a solution.
investigating
We are currently investigating a potential delay in our analytics data
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Brief interruption affecting Delivery services
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Delivery API playlist queries are failing, causing interruptions to playlist delivery
July 2026
Degraded Streaming for Broadcast Live Events in the US Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and are working to restore full streaming performance. We will continue to monitor the situation.
investigating
We are experiencing degraded streaming in the US region, we recommend streaming out of the EU region.
Content Delivery Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We're aware there's issues with content delivery in our playlists. We are investigating the cause.
Delays in Broadcast Live Event creation in the US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified.
investigating
We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.
Asset Creation Slowness in Certain Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Video live and playback issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Video Playback Issues impacting Instant Live
minorSource not attested
Last archived state: resolved
View archived record details
identified
Third party provider issue impacting Instant Live.
Live Stream Disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Third party provider issue impacting Instant Live.
Live Stream Disruptions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
June 2026
Instant Live Stream Disconnects
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
