JW Player Outage History
Uptime record, past incidents, and downtime history for JW Player.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 80% | 10 | 2 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 90.3% | 31 | 3 |
| April 2026 | 80% | 20 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 11
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Live Stream Disruptions
Started: Jul 8, 5:37 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 8, 8:02 PM
identified
Third party provider issue impacting Instant Live.
Jul 8, 5:37 PM
June 2026
Instant Live Stream Disconnects
Started: Jun 26, 4:53 PM
monitoring
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
Jun 26, 4:53 PM
Disconnections affecting Instant Live
Started: Jun 25, 2:05 PM
investigating
Third party provider issue impacting Instant Live.
Jun 25, 2:05 PM
Media reuploading and VOD trimming issue
Started: Jun 18, 12:03 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 1:11 PM
identified
We are continuing to work on a fix for this issue.
Jun 18, 12:59 PM
identified
We have identified the issue and are testing a possible fix.
Jun 18, 12:36 PM
investigating
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
Jun 18, 12:03 PM
Increased error in Instant Live
Started: Jun 18, 10:31 AM
monitoring
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
Jun 18, 11:39 AM
identified
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
Jun 18, 11:10 AM
identified
Third party provider issue impacting Instant Live.
Jun 18, 10:54 AM
identified
Third party provider issue impacting Instant Live.
Jun 18, 10:31 AM
May 2026
Media stuck in processing after upload
Started: May 20, 7:47 PM
identified
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
May 20, 8:09 PM
identified
The issue has been identified and a fix is being implemented.
May 20, 8:04 PM
investigating
We are investigating issue with media stuck in processing after upload
May 20, 7:47 PM
Elevated rebuffering and playback failures
Started: May 6, 4:45 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 6, 5:52 PM
identified
The issue has been identified and a fix is being implemented.
May 6, 4:45 PM
Elevated rebuffering and startup times for some on-demand assets and live streams
Started: May 5, 6:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 7:56 PM
identified
Third party provider issue impacting Instant Live.
May 5, 6:58 PM
April 2026
Issues downloading MP4 assets
Started: Apr 27, 8:19 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 9:01 PM
identified
Third party provider issue impacting Instant Live.
Apr 27, 8:19 PM
Increased re-buffering and errors for some assets and live streams
Started: Apr 22, 6:13 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 22, 6:53 PM
identified
Third party provider issue impacting Instant Live.
Apr 22, 6:13 PM
Ingest delays for some assets
Started: Apr 21, 5:42 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 21, 6:21 PM
identified
We are continuing to work on a fix for this issue.
Apr 21, 6:16 PM
identified
Third party provider issue impacting Instant Live.
Apr 21, 5:42 PM
March 2026
Geo Location Controls Degraded
Started: Mar 31, 4:54 PM
monitoring
A fix has been implemented and we are monitoring the results
Mar 31, 4:58 PM
investigating
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
Mar 31, 4:54 PM
DRM Issues affecting US and Asia regions
Started: Mar 23, 3:14 PM
monitoring
We have applied a fix and are monitoring performance
Mar 23, 3:17 PM
monitoring
Increased latency and 5xx on DRM platform requests
Mar 23, 3:14 PM