JW Player Outage History
Daily status observations, past incidents, and reported issue history for JW Player.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 96% | 25 | 1 |
| July 2026 | 71% | 31 | 9 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Brief interruption affecting Delivery services
Started:
investigating
Delivery API playlist queries are failing, causing interruptions to playlist delivery
July 2026
Degraded Streaming for Broadcast Live Events in the US Region
Started:
identified
We have identified the issue and are working to restore full streaming performance. We will continue to monitor the situation.
investigating
We are experiencing degraded streaming in the US region, we recommend streaming out of the EU region.
Content Delivery Issues
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We're aware there's issues with content delivery in our playlists. We are investigating the cause.
Delays in Broadcast Live Event creation in the US Region
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified.
investigating
We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.
Asset Creation Slowness in Certain Region
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Video live and playback issues
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Video Playback Issues impacting Instant Live
Started:
identified
Third party provider issue impacting Instant Live.
Live Stream Disruptions
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Third party provider issue impacting Instant Live.
Live Stream Disruptions
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
June 2026
Instant Live Stream Disconnects
Started:
monitoring
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
Disconnections affecting Instant Live
Started:
investigating
Third party provider issue impacting Instant Live.
Media reuploading and VOD trimming issue
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the issue and are testing a possible fix.
investigating
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
Increased error in Instant Live
Started:
monitoring
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
identified
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
identified
Third party provider issue impacting Instant Live.
identified
Third party provider issue impacting Instant Live.
May 2026
Media stuck in processing after upload
Started:
identified
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating issue with media stuck in processing after upload
Elevated rebuffering and playback failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Elevated rebuffering and startup times for some on-demand assets and live streams
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
April 2026
Issues downloading MP4 assets
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Increased re-buffering and errors for some assets and live streams
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Third party provider issue impacting Instant Live.
Ingest delays for some assets
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Third party provider issue impacting Instant Live.
March 2026
Geo Location Controls Degraded
Started:
monitoring
A fix has been implemented and we are monitoring the results
investigating
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
DRM Issues affecting US and Asia regions
Started:
monitoring
We have applied a fix and are monitoring performance
monitoring
Increased latency and 5xx on DRM platform requests